Senior HR Shared Services Specialist

Salary: $90,000 – $105,000

Work Arrangement: Hybrid (3 days in\-office / 2 days remote)

Relocation Assistance: Offered

Benefits: Begin first day of employment

Position Summary

Our client is seeking an experienced Senior HR Shared Services Specialist for their corporate office who will play a critical role in delivering high\-quality, efficient HR support within a very high\-volume shared services environment. This role serves as a lead resource across multiple HR functional areas working closely with other Shared Services team members to ensure consistent, accurate, and timely service delivery.

The ideal candidate is a confident, collaborative communicator with strong systems expertise, exceptional time management skills, and the ability to shift priorities quickly in a fast\-paced setting.

Key Responsibilities

• Provide Tier II end\-to\-end HR Shared Services support in a high\-volume environment
  


• Serve as a key point of contact for escalated employee and manager inquiries related to:
  *Benefits
  *Payroll
  *Recruiting
  *Leave management


• Utilize ServiceNow to manage cases, workflows, documentation, and service delivery
  


• Act as an administrator for internal internet/intranet HR Shared Services documents, ensuring accuracy and compliance
  


• Maintain and update HR knowledge base content and standard operating procedures
  


• Collaborate closely with other Shared Services team members to ensure consistency and quality of service
  


• Apply strong systems knowledge to troubleshoot issues, improve processes, and enhance efficiency
  


• Demonstrate flexibility by managing multiple priorities and adjusting quickly to changing business needs
  


• Uphold confidentiality and ensure compliance with company policies and applicable regulations
  

Required Qualifications

• Bachelor’s degree required
  


• Must have a minimum of 3 years of experience in a high\-volume Human Resources Shared Services role
  


• ServiceNow experience required; other SS platforms will not be considered
  


• Strong understanding of core HR functions including benefits, payroll, recruiting, and leave management
  


• Proven experience working with HR systems and technology platforms
  


• Confident, professional, and collaborative communication style
  


• Excellent time management skills with the ability to manage competing priorities
  


• Experience working as part of a shared services team
  


• Strong attention to detail and commitment to service excellence
  


• Ability to remain calm and solution\-focused in a fast\-paced environment
  

Compensation and Benefits

• Competitive salary
  


• Benefits starting on your first day of employment
  


• Hybrid work model supporting flexibility and collaboration
  


• Opportunity to work in a dynamic, team\-oriented shared services environment
  


• Relocation package offered
  

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