Senior HR Specilaist - Unlimited Growth Potential

Description:

Responsibilities:

Contract (6 Months) 

The HR Solution Center (HRSC) team plays a key role in the planning, implementation and support of key people programs and processes. Our Centralized HR Specialists provide accurate, consistent, and timely responses to people service inquiries from various contact channels including phone, email, web, case, and chat. The HRSC primarily exists to connect Westrock team members, family members of WestRock team members, alumni, managers, human resources, and vendors providing people services with content and data through intuitive direct service, respond to inquiries, and provide people support to ensure seamless experience and resolution. The HRSC team supports WestRock’s people services in the United States with support in two languages (English and Spanish). Our Senior HR Specialist at the HRSC works as a collaborative team provide a full spectrum of people services focused on delivering excellence with care. How you will impact WestRock: • Handle incoming inquiries, identify, and document issues, and provide the necessary HR support. • Escalate complex issues that require further review for research and resolution. • Provide exceptional customer care and ensure resolution of issues. • Contribute to continuously improving the people services in quality, efficiency, and care. What you need to succeed: • Relevant centralized HR or Contact Center experience in a fast-paced environment preferred. • Bachelor’s degree in human resources, Business Administration or related discipline is strongly preferred. • 5+ years of professional HR (field, corporate and/or COE) experience in a fast-paced environment

required. • Fluent in English communication skills, both verbal and in writing. • Fluent in Spanish communication skills, both verbal and in writing preferred. • Strong customer service mindset with strong communication skills, attention to detail, and process-oriented solution capabilities. • Collaborative and team player. • Demonstrates good judgement and maintains confidentiality. • Ability to work under tight deadlines and handle multiple priorities. • Advanced computer skills to include the use of computer programs such as Microsoft Office (Outlook, Word, Excel, PowerPoint), phone, Chatbots, case management software; other HR systems experience, preferred. • Ability to navigate through multiple computer applications simultaneously during a call.