Senior Human Resources Business Partner

Job Summary

The Senior Human Resources Business Partner serves as a trusted advisor to people leaders, driving business outcomes through people. This role requires an experienced HR professional with strong business acumen and the ability to influence and implement HR strategies that support our UFCU’s strategic plan. This role also requires a strong blend of strategic thinking, cross-functional collaboration, operational excellence, and leadership skills to ensure our People function supports UFCU’s overall objectives as well as foster positive employee experiences at all levels of the organization.

The Senior Human Resources Business Partner role is an exempt position and reports to the Director - People.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

• Purposefully Member-Obsessed: We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.


• Possibilities Reimagined: We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.


• Performance Excellence Rooted in Unwavering Integrity: We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Job Responsibilities

Essential Functions

• Serve as a senior-level HR Business Partner, strategist, and consultant with a focus on high touch experiences regardless of audience


• Consult with business leaders to identify organizational and people needs, develop action plans, identify deliverables, and present results and recommendations


• Serve as the voice of the business by partnering with Centers of Excellence (Compensation, Benefits, Talent Acquisition, etc.) to design and shape HR strategies, and ensure effective implementation of programs within their assigned business unit(s)


• Understand People metrics and data to provide actionable insights and recommendations to leaders on workforce trends, talent management strategies, and organizational health


• Align business objectives and People programs to achieve business goals and UFCU’s strategic objectives, while maintaining organizational culture


• Develop and maintain strategic partnerships with all levels of leadership


• Proactively design, lead, execute, and assess effective and impactful employee relations and performance management strategies in partnership with business leaders


• Provide employee relations support including leading investigations and making appropriate recommendations


• Models and promotes the organization's culture and values, and encourages teamwork by partnering with employees and business partners throughout the organization


• Identify business requirements and opportunities to enhance People programs, processes, and technologies


• Partner across the People team to drive organizational effectiveness and change management


• Ensure compliance with all relevant laws and regulations and uphold ethical standards in all HR practices

Other

• Perform other duties as assigned


• Adhere to all company policies, procedures and business ethics codes


• Complete required regulatory training as assigned


• Maintain strict adherence and compliance with all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations

Experience

Minimum Requirements

• Bachelor’s degree in Business, Human Resources, or related field. Four (4) years of related experience may be substituted for degree


• A minimum of 7-10 years of HR experience with at least 3 years in an HRBP capacity


• Demonstrated in-depth experience and proven knowledge of multi-disciplines of HR, including employee relations, performance management, employment law, HR strategic planning, end-to-end employee lifecycle management, organizational design, process design for operational excellence, and technical aspects of HR


• Demonstrated senior-level employee relations experience and in serving as a trusted advisor to the executive and senior leadership level


• Proven track record of strong leadership skills in coordinating and facilitating talent management strategies with functional business partners and colleagues and working with all levels of the organization and with diverse groups


• Demonstrated experience preparing and delivering effective senior-level presentations, and building a narrative based on collection and analysis of data


• Demonstrated experience in using sophisticated visualization tools and data management to inform decision making


• Demonstrated experience and proven knowledge of regulatory, federal, state and local laws which govern employment policies and practices


• Must be bondable

Preferred Qualifications

• Senior Professional Human Resources-related certification


• Experience supporting Lending business units


• Demonstrated experience implementing AI-driven technologies to improve HR effectiveness


• Demonstrated experience developing and administering detailed HR-related budgets and forecasts utilizing predictive modeling


• Credit union or financial industry experience

Knowledge/Skills/Abilities

• Familiarity with design thinking, agile frameworks, and/or digital transformations


• Technically savvy with the ability to easily master new systems and applications


• Proficient with project planning tools and practices, managing enterprise-wide projects through all stages of a project lifecycle


• Demonstrated stakeholder management, leadership, and communication skills


• Exceptional people and relationship skills, with an employee/customer service mentality and a high degree of authenticity, integrity, accountability, and emotional intelligence


• Exceptional analytical, judgment, and decision-making skills


• Strong problem solving, priority-setting, and decision-making skills


• Strong idea generator, with the ability to think creatively and innovatively


• Ability to demonstrate strong commitment to UFCU's purpose, aspiration and values


• Ability to effectively navigate the nuances of a large organization with multiple stakeholders and priorities


• Demonstrated ability to lead major initiatives through the organization and influence decision makers at all levels


• High level of self-responsibility, willingness to constantly rethink and improve, and motivation to over-achieve goals, even during competing priorities and projects


• Ability to be proactive, to anticipate and provide alternatives and options to the business


• Ability to successfully operate simultaneously at a strategic and a tactical level, with a “rolling up your sleeves” approach to execute initiatives

Company Core Competencies

• Demonstrating Member Obsession

• Puts themselves in the Member’s shoes


• Looks for friction points


• Makes it personalized and easy

• Demonstrating Performance Excellence

• Sets standards for elevating excellence


• Ensures elevated quality


• Takes responsibility


• Conducts continuous improvement

• Demonstrating Innovation

• Challenges current thinking


• Approaches change with a positive mindset

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.


• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.


• Extensive use of the telephone and/or virtual communications platforms to communicate confidential information, requiring the ability to effectively and accurately explain complex information

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. 

• This position may involve periodic stressfull conditions.


• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.


• May occasionally move from one work location/branch to another.


• Public contact position, requiring appropriate professional appearance.


• Frequent computer use at a workstation for up to two hours at a time.


• The noise level in the work environment is usually moderate.

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