Senior Hypercare Specialist

Job Description

We're looking for an enthusiastic person who loves challenges, pushes boundaries and is passionate about delivering awesome customer experiences. In this mid-level role, you will be a subject matter expert in your domain to help coordinate and communicate with our dealership clients, identifying, documenting and resolving complex, cross-functional and cross-departmental issues.   Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.

Seeking Domain Experts in

Accounting

Key Responsibilities

• Leading others to work effectively in a strong customer service and team-oriented environment


• Communicating regularly with senior leadership and account managers, providing reports and updates on all projects and open critical, client and product issues


• Identifying configuration and training needs of dealership clients and executing independently on training and setup changes.


• Facilitating dealership client meetings remotely with Accounting office personnel often for multiple hours at a time, working with multiple dealerships every day.


• Collaborating effectively in a fast-paced exciting environment while ensuring that deliverables and activities are properly documented and acted upon in a timely fashion.


• Up to 25% travel (fly) to client sites if necessary

Skills and Experience

• Excellent customer management track record


• Excellent written and spoken communication


• Strong problem solving and creative thinking


• Prior success at a competitive DMS provider or Tekion with a focus on Accounting


• Prior success within Implementation and/or Support teams at Tekion or a competitive DMS provider


• SaaS experience


• Dealership experience and DMS familiarity

Preferred Skills

• Experience as an Office Manager or Controller at a dealership


• Located in Central or Mountain Time zone preferred

Perks and Benefits

• Competitive compensation and generous stock options   


• 100% employer-paid top-of-the-line medical, dental and vision coverage  


• Great benefits including unlimited PTO, parental leave and free snacks and beverages  


• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   


• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    


• Work on the latest and coolest technologies – everything is home-grown and built ground-up   


• A dynamic work environment with a strong sense of community and collaboration   


• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   


• Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board