Senior Infrastructure Analyst Supervisor

Reports To: Director of Information Technology

Duties/Responsibilities

• Designs, implements and supports enterprise infrastructure solutions
• Leads troubleshooting of complex infrastructure issues
• Serves as technical lead on infrastructure and integration projects
• Develops and enforces standards, documentation and best practices
• Provides mentorship and training to infrastructure analysts and support staff
• Evaluates emerging technologies and recommends improvements to infrastructure strategy
• Provide support and maintenance to an enterprise wide Microsoft Windows Active Directory infrastructure. Environment includes; Aruba switches, Windows Servers, Microsoft SQL Databases, VMware, Cisco UCS, Active Directory, MS Exchange 365, Barracuda, IBM SAN Storage, SonicWALL, IBM iSeries(AS/400), Cisco Meraki, Cybernetics, Veeam Backup and Restore, Microsoft Defender Antivirus and many more products.
• Perform administrational functions and tasks associated with network maintenance, design and deployment as well as network operations, PC and LAN technical support and help desk support.
• Monitor server performance, storage, hardware and produce reports on system availability, performance, capacity, user accounts, permissions, space used, account activity.
• Develop work plans, test plans for system upgrades, maintenance and implementing such plans.
• In depth knowledge and administration of MS Windows 11, MS Windows Server 2016/2019/2022, MS Active Directory, MS Exchange, IIS, and MS SQL server administration.
• Knowledge of VMware Virtualization & Cisco UCS.
• Knowledge of SonicWALL and VPN Clients.
• Knowledge of Veeam backup software and able to maintain and review backups, log reports on jobs within backup environment.
• Manages the IT back-up systems in their entirety from procedural review to testing and disaster recovery planning/testing.
• Knowledge of Anti-Virus products, especially Defender.
• Knowledge of Server Hardware and IBM SAN Storage.
• Knowledge of networking, including DNS, DHCP, TCP/IP, SNMP and SMTP, switching and routing concepts, network printers, network devices, configuration and topology.
• Knowledge of Patch Management using Shavlik/Ivanti Protect & Manage Engine.
• Knowledge of Security Applications such as OKTA, RSA, Microsoft Azure.
• Knowledge of Office 365 & Applications.
• Knowledge of voice and data cabling technologies - Voice (PBX, phones and alarm systems) – Avaya IP Office 500 PBX.
• Monitor, maintain and perform upgrades to data telecommunications for Cable, Wireless, Fiber network configurations.
• Knowledge of Disaster Recovery. 

Technical Knowledge:

•  Strong expertise in networking, virtualization, cloud computing, and systems architecture
• Demonstrated ability to lead technical projects and monitor infrastructure Analysts
• Strong analytical and problem-solving skills
• Strong expertise in IT Operations, systems, and infrastructure best practices

Qualifications:

• Excellent customer service skills, leadership skills & time management skills
• Proven experience with disaster recovery
• Demonstrated ability to lead technical projects and monitor infrastructure Analysts
• Occasional after-hours work

Education Requirements:

• Excellent customer service skills, leadership skills & time management skills
• Proven experience with disaster recovery
• Demonstrated ability to lead technical projects and monitor infrastructure Analysts
• Occasional after-hours work

Physical Requirements

This position requires the ability to sit for extended periods while working at a computer, both in a home and office environment. The role involves frequent use of a headset, keyboard, mouse, and other standard office equipment. Occasional movement within the office may be required, such as walking to meetings or accessing shared equipment.

Pay Range:

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Utica First’s total compensation package for employees.