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Senior IT & Systems Manager

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Job Description - Senior IT & Systems Manager


  

We are looking for a technically sharp and operationally minded Senior IT & Systems Manager  to own our firm's technology ecosystem across all global offices. This role is the bridge between our people and the tools they use every day — ensuring every software platform is deployed, adopted, maintained, and secured across a multi-regional organization. You will be the go-to leader for technology infrastructure, software onboarding, systems health, and cybersecurity compliance firmwide.

Software Integration & User Onboarding

  • Lead the evaluation, implementation, and integration of all firm-wide software platforms and collaboration tools
  • Design and deliver onboarding programs that get new users up and running quickly on all systems across  all offices and time zones
  • Serve as the primary point of contact for software vendors, managing licenses, contracts, renewals, and  support escalations
  • Build and maintain user guides, training materials, and internal documentation for all platforms
  • Partner with department leads to identify technology gaps and recommend solutions that improve workflow and      productivity

Systems Maintenance & Uptime

  • Own the health, performance, and reliability of all firm systems — servers, networks, cloud environments, and software platforms
  • Establish and enforce a proactive maintenance schedule including patches, updates, version upgrades, and system audits across all global locations
  • Ensure all software is kept current and compatible across the firm's international offices, accounting for regional infrastructure differences
  • Monitor system performance and  quickly resolve outages, slowdowns, or integration failures
  • Manage IT infrastructure relationships with hosting providers, cloud platforms, and hardware vendors

Cybersecurity & Compliance

  • Develop and enforce firmwide cybersecurity policies, access controls, and data protection protocols
  • Conduct regular security audits and vulnerability assessments across all systems and offices
  • Lead the firm's response to  security incidents, breaches, or threats
  • Ensure compliance with applicable  data privacy regulations across all regions of operation
  • Implement multi-factor  authentication, endpoint protection, and secure remote access protocols across the global workforce
  • Train staff on cybersecurity best practices and phishing awareness

International Coordination

  • Coordinate technology operations across all domestic and international offices, ensuring consistent systems, tools, and security standards regardless of location
  • Manage time zone differences and regional infrastructure challenges to maintain seamless global connectivity

Internal Collaboration

  • Report to senior leadership on system health, security posture, technology roadmap, and IT budget
  • Collaborate with HR on new hire technology onboarding and offboarding processes
  • Work with department heads to understand evolving software needs and prioritize technology investments accordingly

Requirements

  

What You'll Bring

  • 7–10 years of experience in IT management, systems integration, or technology operations — preferably  within an architecture, engineering, or construction firm
  • Strong working knowledge of network infrastructure, cloud platforms (Microsoft 365, Azure, AWS), and endpoint management
  • Proven cybersecurity experience including policy development, incident response, and compliance management
  • Experience supporting multi-office or international organizations across different time zones and regulatory environments
  • Excellent communication skills —  able to translate technical issues into plain language for non-technical  staff and leadership
  • Self-starter who can manage  multiple priorities independently in a fast-paced, project-driven environment

Original job Senior IT & Systems Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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