Senior IT Data Services Analyst

Seeking talent near: San Diego, CA

Position Summary

The Information Technology (IT) Sr. Analyst works closely with IT Business Partners to define and document key processes, requirements, knowledge articles, and user documentation.  This individual will work on projects and with operational teams to identify communication and training to help ease the introduction of new technologies, and to further improve operational processes.

Primary Responsibilities

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  Work with the Business and IT Business Partners to help define and document business processes and requirements including, but not limited to, data flow, data storage, application usability, reporting and analytics.

  
  


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  Support project management in the implementation of technology solutions according to Acadia’s software development lifecycle (SDLC).

  
  


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  Create training materials, "How Tos," and knowledge items to ease user adoption of new technology.

  
  


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  Create detailed user acceptance testing (UAT) scripts and facilitate UAT with business partners.

  
  


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  Define, coordinate and/or execute system integration testing to ensure solutions are built to requirements and specifications.

  
  


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  Facilitate resolution of Tier 1 and 2 application or data issues for business partners and escalate to vendor support as needed.

  
  


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  Act as operational point person for existing systems and solutions including holding recurring operational meetings with business partners and vendors, tracking and evaluating change requests, initiating change controls for implementation of changes, coordinating routine system patches and escalating issues to IT Business Partners.

  
  


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  Conduct source systems data quality analysis as needed.

  
  


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  Define standard operating procedures and perform periodic review activities for systems.

  
  


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  Other duties as assigned.

  
  

Education/Experience/Skills

Bachelor’s degree in Information Systems or related field.  Targeting 3 years’ experience in data analysis and database management, with a strong understanding of process management and continuous improvement methodologies, including data governance and data quality management concepts and tools.  An equivalent combination of relevant education and experience may be considered.

Key Skills:

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  Working experience with Veeva CRM, Salesforce, Azure Services, specifically Azure Synapse / Data Warehouse strongly desired.

  
  


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  Strong understanding of SQL and database principles.

  
  


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  Strong analytical and critical thinking skills.

  
  


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  High level of accuracy and attention to detail.

  
  


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  Demonstrated ability to manage competing priorities and work collaboratively in a cross-functional environment.

  
  


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  Highly organized, self-motivated with the capability to prioritize projects and workload.

  
  


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  Excellent interpersonal and communications skills, including tact, diplomacy and flexibility.

  
  


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  Excellent skills in defining and documenting processes, requirements, and training materials.

  
  


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  Previous pharma experience preferred.

  
  


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  Must be able and willing to travel as needed.

  
  

Physical Requirements

This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication in a standard office environment and while working independently from remote locations. The employee must occasionally lift and/or move up to 20 pounds.  This position requires the ability to travel independently overnight and/or work after hours as required by travel schedules or business needs.

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