Senior IT Desktop Analyst :: Remote - Collaborative Environment

Hi

We have opening for Senior IT Desktop Analyst with JVT Advisor and this is Remote.

Please share your updated resume if you are available in the job markets.

Title: Senior IT Desktop Analyst

Location: 100% Remote

Duration: 12+ months

Work Authorization: U.S Citizen/GC

Education: High School Diploma or Associate Degree, or Bachelors Degree (Preferred)

Shift: 8:00am - 5:00pm EST (Must have some flexibility with work hours)

Top Skills looking for:

Intune

AWS

PowerShell Scripting

Excellent Communication Skills

CompTIA A+ Certification

AWS Certifications

Essential Job Functions

Provide day-to-day operational service and support for defined desktop services

Support third party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services, in accordance with defined roadmaps, strategies, policies and standards

Deliver desktop service requests and requirements through collaboration with vendors where applicable

Assist in the delivery of infrastructure development / build activities, including release and deployment management for new services (for example operating system upgrades, new desktop builds etc.)

Maintain accurate and concise service asset and configuration management for desktop infrastructure

Monitor and report on performance for desktop services

Provide assistance and technical support for the resolution of desktop problems, incidents, issues and emergencies

Collaborate with vendors for resolution of issues / incidents

Assist with 4th level support escalations (to Original Equipment Manufacturer)

Document desktop problems and resolutions for future reference

Perform corrective procedures for prevention of loss or system recovery of desktop services and infrastructure

Provide coaching and mentoring to other members of the desktop team

Provide support for offsite meetings when needed

Education/Certifications

High school diploma or equivalent

Bachelor's degree or technical training in Computer Science, Information Systems Management and/or 8 years of equivalent work experience

Experience/Minimum Requirements

6-10 years of experience in computer systems or IT support preferred

Experience in maintaining and supporting Desktop services beneficial

Other Skills/Abilities

Knowledge of relevant Desktop technologies:

Image definition and build

Exchange and e-mail services

Application packaging and deployment

Experience in working collaboratively with suppliers

Desk side and remote support Technical knowledge and experience in multiple aspects of desktop services

Effective prioritization skills

Drive and enthusiasm

Excellent communication and customer facing skills

Technical credibility and independent judgment and decision-making experience on desktop matters

Good problem-solving and analytical skills, able to determine the impact of desktop issues quickly

Sound decision-making skills under pressure

Able to contribute to strategic debates, helping to identify and address future opportunities and challenges

Best regards

Akash Kumar

[email protected]

(848) 309-2676

Siri infoSolutions inc, 3 Ethel RD, ste# 302, Edison, NJ-08817