Senior IT ERP Analyst, OTC

Position Overview

We are seeking a highly skilled Senior ERP Analyst to join our IT organization as the functional subject-matter expert for our SAP S/4HANA Order-to-Cash (OTC) processes. In this role, you will focus on designing, implementing, and supporting OTC solutions—spanning order management, fulfillment, billing—and ensuring seamless integration with external systems via IDocs, middleware, and other interfaces. You will partner with business stakeholders, IT integration teams, and external vendors to deliver best-in-class order-to-cash operations that drive efficiency, accuracy, and customer satisfaction.

What you'll do

• Act as the functional lead for SAP S/4HANA OTC: sales order entry, pricing, availability check, delivery, billing, credit & collections, customer master data.


• Collaborate with business users and cross-functional IT/integration teams to gather, analyze and document business requirements, configuration needs, and integration requirements (IDocs, middleware, API).


• Design and configure SAP OTC modules and related enhancements, translating business requirements into functional specifications (WRICEF) and facilitating system design, build, testing and go-live activities.


• Drive integration between SAP and external ordering, e-commerce, CRM or third-party systems using IDoc, EDI or middleware platforms; monitor and resolve interface issues, ensure data integrity and consistency.


• Provide system support & maintenance post go-live: troubleshoot functional and integration issues, lead root-cause analyses, propose and implement corrective actions and process improvements.


• Work with master-data, supply chain and logistics leads to ensure material, customer and pricing data governance supporting the OTC solution.


• Partner with business process owners to identify and implement continuous improvements leveraging SAP best practices and new functionality.


• Develop and deliver user training materials, documentation and ongoing support to business users and key stakeholders.


• Participate in project planning, change control, release management and system governance—ensuring adherence to standards, controls and operational excellence.


• Other duties as assigned

Who you are

• Bachelor’s degree (or equivalent) in Information Systems, Computer Science, Business Administration or related discipline.


• Minimum 6 – 8 years of hands-on experience in SAP OTC/Sales & Distribution (SD) functional roles; including recent experience in SAP S/4HANA environments.


• Demonstrated experience with one or more full-life-cycle SAP implementations (preferably S/4HANA) and sustainment support.


• Proven experience designing and supporting system integrations (IDocs, middleware, EDI, APIs) between SAP and external systems (e-commerce portals, CRM, trading partners).


• Expert knowledge of SAP SD/OTC configuration: order types, item categories, schedule lines, deliveries, billing, pricing procedures, output determination, credit management.


• Solid understanding of integration concepts and landscape: IDoc types, interface design, middleware tools (SAP CPI or equivalent)


• Expert ability to translate business problems into detailed functional specifications, liaise with developers/integration teams, and oversee end-to-end solution delivery.


• Expert analytical, problem-solving and data-integrity skills.


• Expert written and verbal communication skills, able to engage with both technical and business audiences.


• Expert ability to manage multiple priorities and deliver in dynamic, cross-functional environments.


• Expert familiarity with project lifecycle and change management methodologies (testing, cut-over, support).

What's in it for you

• Annual base salary range: $119,000.00 - $150,000.00


• Bonus target range: 25%


• Generous benefits package including medical, dental, vision, life, disability


• A company culture that prioritizes internal development and professional growth


• Enjoy our Flexible Time Off (FTO) program designed to support work–life balance (excludes new hires in Illinois).


• 401(k) plan with a degree of employer matching


• Paid parental leave


• Wellness programs and product discounts

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.
Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

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