Senior IT Helpdesk Specialist

Senior IT Helpdesk Specialist (Full-Time)  
HR & Recruiting Firm  
Location: Mostly Onsite in Milford, CT, very Occasional Travel  

•  Act as the main contact for IT support requests via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and connectivity issues for remote and onsite users.
• Provide high-priority, professional support to leadership and executives, ensuring minimal downtime.
• Escalate complex technical issues to senior IT management or external vendors when appropriate.

Microsoft Ecosystem & Onboarding

• Manage and support Microsoft 365, Teams, and user account administration.
• Lead new employee onboarding, including account creation, device setup, and access management.
• Develop and refine onboarding documentation and checklists to streamline the process.
• Gain experience and expand skills in Microsoft Entra (Azure AD), Intune, and mobile device management (MDM) systems.

Documentation & Process Improvement

• Create and maintain IT documentation, internal knowledge bases, and standard operating procedures.
• Identify recurring issues and develop long-term solutions to improve system reliability.
• Suggest and collaborate ideas for new tools, systems, and workflow improvements.

Maintenance & Security

• Perform regular system updates, monitoring, and backups.
• Manage user access controls and maintain compliance with IT policies.
• (Bonus) Contribute to cybersecurity and endpoint protection initiatives.

Project Support

• Support IT setup and system configuration for new office or client locations (occasional travel).
• Assist in technology rollouts and adoption of new solutions.

Qualifications

Required:

• 3+ years of IT support or helpdesk experience.
• Proficiency with Microsoft 365, Windows OS, and general networking fundamentals.
• Excellent troubleshooting and communication skills, including experience supporting leadership and executive-level users.
• Strong documentation and process improvement abilities.
• Ability to work collaboratively in a remote, fast-paced environment.

Preferred:

• Experience working in startup or rapidly growing business environments.
• Familiarity with Microsoft Entra (Azure AD), Intune, and MDM concepts, and interest in growing into these areas.
• Experience with remote support and ticketing tools (e.g., Zendesk, Jira, Freshdesk).
• Basic understanding of IT security best practices.
• Bonus Skills
  • Prior experience working within restaurant, HR & recruiting, or municipal industries (bonus).
  • Experience with macOS environments (bonus).
  • Knowledge of SharePoint (bonus, not required).

Hours & Compensation  

• Commitment: Full-time, on-site in Milford, CT, with occasional travel as required 
• Compensation: Competitive salary (depending on experience)  
• Comprehensive Health, Dental, & Vision 
• Paid Time Off 
• Sick time 
• Holidays 
• Life Insurance 
• 401k Contributions 
• Charity Matching 

Join us in this exciting opportunity to make a meaningful impact on our clients. Apply today and become an integral part of our dynamic team!  

IND126