(Senior) IT Service Desk Specialist

Join our team as a (Senior) IT Service Desk Specialist

Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally. 

Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to build a local banking champion. 

Are you passionate about IT support and looking to make a significant impact within a dynamic team? We are now hiring 3 IT Service Desk Specialists.

      
       What You Will Do: 

• Providing the first line of IT support via phone to internal company customers.


• Handling self-service incidents, requests and tasks in ITSM tool: making sure issues are accurately identified and resolved or assigned to accurate support teams on time as per service level agreements.


• Maintaining and extending documentation in the knowledge base, ensuring it is accurate and up to date.
  
  If you’re considering the Senior position, you will also be responsible for:


• Maintaining Service Desk access management process.


• Preparing and owning new joiners training material.


• Onboarding and conducting trainings for new joiners.


• Offboarding process execution. 
  
  
  What We Expect:

• Excellent spoken and written English.


• Attention to details in analyzing technical problems.


• Analytical thinking to diagnose faults and provide solutions.


• Ability to explain technical things in a simple, user-friendly manner.


• Knowledge of common hardware and software applications.


• Demonstrated willingness to help colleagues and complete tasks in a timely manner.


• Ability to work with a rotating shift schedule (workdays only, 7 am – 7 pm).


• IT Service Desk experience / similar IT support / degree in Computer Science is a must.
  
  
  What We Offer:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)


• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun


• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more


• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes


• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year


• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed


• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life


• Professional growth. Internal and external training programs, workshops, conferences, online training, etc.


• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor


• Gross salary. 1,530 – 3,000 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 19th of June. We are looking for a candidate primarily already located within the Baltics please apply with your CV in English and PDF format!