Senior I.T. Service Specialist

Company: PenTeleData 

Shift: Monday-Friday, 8AM-5PM

I.T. Services Specialists are experienced agents that assist with providing networking and computer related support services to SMB and enterprise customers in Pennsylvania and New Jersey. These services include pre/post-sales support, wired/wireless network design and support, Microsoft systems and server installation and support, consulting and onsite/remote management in the general business, hospitality and public venue environments. This is a direct customer facing position and requires outstanding communication and interpersonal skills.

The Senior I.T. Service Specialist must possess expert knowledge and have proven time demonstrating their knowledge and skills within this industry combined with possessing the required industry certifications.

Responsibilities include but are not limited to:

• Providing remote and onsite customer support for Microsoft virtual environments, M365, disaster recovery and other MSP related services


• Designing and installing LAN’s and Windows based domains


• Providing pre-sales support; primarily participating in sales calls to assist in the technical aspects of the sale and ensuring that the customer’s technical requirements are met


• Wired and wireless network design, support and installation


• Microsoft Systems and service installation and support


• Design and installation of voice systems, access control, and security systems


• Interfacing with our customers other hardware and software vendors to identify and resolve problems


• Performing basic project management


• Providing customer training and guidance as required


• Properly documenting service activities; accurately accounting for inventory of service parts and keeping internal customer related information up to date


• Ability to join the on-call rotation


• Other duties as assigned

Qualifications

• Associate degree in related field combined with 3 years minimum industry experience and certifications or 5+ years’ minimum experience supporting SMB, enterprise data and communications environments 


• Current MCSE and/or Cisco Certifications required


• Established residency in Pennsylvania


• Valid PA Driver's License and good driving record


• Previous experience with the design and implementation of clustered server environments, virtual environments and management of MS Cloud services


• Extensive experience with Active directory as well as hosted and on premise applications


• Proven experience supporting L2/L3 networks in SMB and enterprise environments


• Knowledge of wireless system design and support up to and including 802.11AC standards


• General knowledge of the full range of products and capabilities typically found in an SMB environment


• Expertise and practical experience with Microsoft server products, clustered Hyper-V environments, VMware and vSAN technologies recommended
  
  
  
  
  
  • Hyper-V
  
  
  • DFS
  
  
  • Active Directory
  
  
  • Exchange/O365
  
  
  • VMWare, Vsphere and vSAN
  
  
  
  


• Experience with backup and imaging technologies recommended


• Experience with managed antivirus and/or EDR recommended


• Excellent Communications Skills – Oral and Written a must


• Excellent Organizational Skills


• Proven ability to multitask and operate in an eclectic service environment


• Ability to provide professional customer service at all times and in all situations

INDHP