Senior IT Specialist - M365 & Active Directory Architect

Eaton\u2019s Corporate Sector division is currently seeking a Senior IT Specialist - M365 \u0026 Active Directory Architect. The preference is for this position to sit at our Beachwood, OH or Moon Township, PA location however will consider candidates in the other following locations: Galesburg MI, Houston TX, Menomonee Falls WI, or Raleigh NC.\n\nThe expected annual salary range for this role is $130000 - $190000 a year. \n\nPlease note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. \n\n## What you\u2019ll do:\n\nJob Summary \n\nThe position requires a highly technical professional who will be the Solution Architect for M365 Platform and Active Directory/Entra ID who has in-depth knowledge of entire M365 suits of applications and both on-prim and cloud Directory services. This role is responsible for processes, standards, governance and performance of the M365 platform and Eaton\u0027s Active Directory/Entra ID infrastructure including Govt. Cloud (GCC). This includes identifying processes and procedures required to properly monitor, maintain, upgrade or troubleshoot our M365 and AD environments (online \u0026 on premise). The primary responsibility of this role requires alignment and ownership on enterprise wide projects including M\u0026A as well as managing highly complex issues or requests. This position is also responsible for designing standards, roadmaps and leads the team through critical issue resolutions and training. The position will identify technology trends and make recommendations for improvement to the overall system design and support model while expected to work closely with management team. \n\nAbility to provide Solution Design, Service and Support across Eaton Corporation Enterprise M365 platform including Administration, Tenant Management, Active Directory, Entra ID, Azure Cloud Connect, Exchange Online, OneDrive, SharePoint and Teams. \n\n## Job Responsibilities: \n\nYour essential responsibilities include: \n\n1\\. Major decision owner for M365 \u0026 AD platform Strategy, Roadmap, design, development, and implementation \n2\\. Leads overall effort and works with resources across functions to deliver technology platform, and system solutions to meet customer requirements, providing solution options, making recommendation, and highlighting operational or security risks, as well as providing alternative options \n3\\. Defines standards for technologies, platforms, and systems to meet organization requirements \n4\\. Translates business and technical requirements into an architectural blueprint to achieve business objectives and documents all solution architecture design and analysis work \n5\\. Works closely with the product owners and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle \n6\\. Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise solution designs and change requirements to drive the organization\u0027s targeted business outcomes with required controls and compliance including CMMC, ITAR, GDPR etc. \n7\\. Leads lifecycle management activities for technology, platform, systems, and related documentation to ensure operational health and security. \n8\\. Monitors technology, platform, and systems to ensure required performance, availability, and capacity. Identifies and eliminates gaps in monitoring and potential impact on service delivery. \n9\\. Work with Security, Legal and other groups including Work Council to define Governance and policy for the platform. \n10\\. Define data retaintion strategy and implement appropriate policy to meet organization requirements while making sure the security standards are met. \n11\\. Follows industry best practices to maximize quality and efficiency \n12\\. Consistently utilize key ITIL processes to solve complex cross platform infrastructure issues with in-depth troubleshooting approach and provide most feasible options and recommend best solutions to specified problem including RCA.\n\n## Additional Information:\n\n\u2022Lead and performs all aspects of Active Directory (including Entra ID) and M365 Global Tenant management \u0026 adminstration, security, performance-monitoring, tuning, scripting, roles/access and maintenance of all production systems \n\u2022Responsible to respond to incidents and requests where clients are having issues with M365 Platform and AD, Licensing, Teams, Exchange Online, Exchange on premise and support M\u0026A. \n\u2022Provide thought leadership and hands on support to the governance process, release management, peer reviews, and promote standards across our technical teams. Participate in projects to evolve or implement the new features of the O365 platform, AD and Azure AD Connect. \n\u2022 Collaborate with other technical experts in O365 and Unified Communications space to determine standards, governance, admistrative controls and policies to make Eaton\u0027s O365 platform secure. \n\u2022 Works on complex problems where analysis of situations requires in-depth root cause analysis and troubleshooting skills. \n\u2022Identify, research, and keep apprised of emerging cloud technologies, solutions, strategies, and developments with the goal of identifying opportunities for their use. \n\u2022Introduce industry relevant best practices and improvement opportunities to improve efficiency and proficency of team. This also includes the responsibility to train new team members that join our team. \n\u2022 Acts as a focal point for organizing a technical team to drive resolution to a complex problem and communicating status as needed. \n\u2022 Engage with vendors to understand technology trends and impact on our environment and provide feedback to appropriate stakeholders including management. \n\u2022 Generate clear and concise documentation in the form of Knowledge Base (KB), process documents, Engineering Standards, FAQ, technical tips etc. Also establish processes and documentation for End Users, Service Desk and other support groups as needed \n\u2022 Ability to work effectively with and provide guidance to other members of the team\n\n## Qualifications:\n\nBasic Qualifications: \n\n * Bachelors\u0027 degree from an accredited\n * Minimum twelve (12) years IT experience\n * Minimum ten (10) years of experience in Microsoft Technology domain including Active Directory/M365/Exchange\n * No relocation is offered for this position. All candidates must currently reside within 50 miles of Beachwood, OH: Moon Township, PA: Galesburg MI: Houston TX: Menomonee Falls WI: or Raleigh NC.\n * This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. \u00a7 1157, or (iv) asylee under 8 U.S.C. \u00a7 1158\n * Must be authorized to work in the United States without company sponsorship now or in the future\n\n\n\nTechnical knowledge\n\n\u2022 Proven experience of Microsoft M365 suits of applications including Teams, Exchange, OneDrive, SharePoint, Microsoft Copilot etc. \n\u2022 Extensive understanding of Commercial Cloud, Govt. Cloud and Regional Microsoft Cloud instances. \n\u2022 Extensive knowledge of Active Directory including Entra ID, and Entra Connect Sync \n\u2022 Extensive knowledge of Design and management of single\u2011forest and multi\u2011forest environments \n\u2022 Extensive knowledge of Domain and forest functional level planning and upgrades \n\u2022 Extensive knowledge of Trust design and management (forest, external, selective authentication) \n\u2022 Experience with Schema governance, extension planning, and change control \n\u2022 Experience with Kerberos and NTLM authentication flows \n\u2022 Experience with Disaster recovery and forest/domain recovery planning \n\u2022 Experience with Split\u2011brain DNS and namespace planning \n\u2022 Experience with Domain consolidation, separation, and coexistence planning and Domain lifecycle management for M\u0026A, divestitures, and spin\u2011offs \n\u2022 Experience with end point management \u0026 security using Intune. \n\u2022 Experience in M365 tenant deployment, change management and configuration \n\u2022 Experience with M365 retention and data protection. \n\u2022 Experience with deploying Identity governance controls and Conditional Access \n\u2022 Experience with managing Exchange Hybrid organizations \n\u2022 Experience with policy \u0026 Governance in a complex global organization \n\u2022 Experience with Microsoft Teams global administration, 3rd party app integrations, dashboarding etc. \n\u2022 Advanced knowledge of Microsoft Graph, Microsoft Copilot, Agent governance and Powershell. \n\u2022 Good to have hands on M365 tenant to tenant migration experience \n\u2022 Microsoft 365 Certified Enterprise Administrator expert certification preferred\n\n## Skills:\n\nSoft Skills:\n\n\u2022 Excellent proficiency with the English language (written and verbal). Strong analytical and problem-solving skills \n\u2022 Requires conceptual thinking to understand complex issues and their implications across organization. \n\u2022 Advanced in interpreting, explaining and advising on complex information to stakeholders. \n\u2022 Advanced in thinking and acting strategically to deliver results that impact beyond the immediate work area to achieve annual results. \n\u2022 Demonstrates core leadership attributes. \n\u2022 Ability to relate well with people at all levels of organization \n\u2022 Demonstrates accountability, passion and ability to learn quickly \n\u2022 Ability to lead complex tasks with no supervision \n\u2022 Ability to deal with ambiguity and make decisions \n\u2022 Strong ethics and values \n\nWe are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant\u0027s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.\n\nEaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.\n\nYou do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.\n\nTo request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.\n\nWe know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.\n