Senior IT Specialist SharePoint Support

Company Overview:
Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management!  IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses.  We work with the best customers on-site at top government agencies.

Job Title: Senior IT Specialist – SharePoint Support
Primary Location: Washington, DC
Clearance: Top-Secret (TS) Clearance (Must have to be considered)

Position Summary:
We are seeking a highly skilled Senior IT Specialist with a current Top Secret clearance to provide expert-level SharePoint support and solutions for a mission-critical federal agency. This individual will serve as a liaison between business users and technical teams, delivering SharePoint site development, content management, user support, and training. The ideal candidate will bring deep technical expertise, excellent communication skills, and hands-on experience in SharePoint 2013, 2019, and Online environments.

Responsibilities:

• Collaborate with SharePoint Administrators, Content Managers, and end-users to address content management, site creation/modification needs, and technical issues.
• Gather and document business requirements to support system development, enhancements, and troubleshooting activities.
• Develop, maintain, and enhance SharePoint content, sites, pages, web parts, and applications in compliance with organizational policies and standards.
• Provide Tier 2/Tier 3 SharePoint support, resolving both basic and complex issues through cross-functional collaboration.
• Train government users and content managers at beginner, intermediate, and advanced levels on SharePoint 2013/2019 functionality and best practices.
• Offer ongoing post-training support, answer end-user questions, and demonstrate SharePoint features in a collaborative, hands-on manner.
• Support large-scale SharePoint projects, contributing technical expertise to improve usage and adoption.
• Manage and update knowledge base articles, troubleshooting guides, and technical documentation.
• Monitor and resolve support tickets using a web-based tracking tool, ensuring transparency and communication around issue resolution.
• Deliver periodic product news flashes and updates to inform users of Microsoft SharePoint changes or operational updates.

• Active Top Secret Clearance, with ability to obtain and maintain SCI access.
• 100% on-site availability at a Washington, DC government location (off-site work requires prior approval).
• Minimum 5 years of experience in Web, Database, and Application Design, Development, and Implementation of moderately complex systems.
• Minimum 5 years of hands-on experience with SharePoint 2013/2019.
• Experience in:
  • Tier 2/Tier 3 SharePoint support
  • Custom SharePoint development using Web Parts, master pages, and site definitions
  • Packaging and deploying SharePoint solutions
  • Customizing out-of-the-box web parts
• Strong communication and presentation skills
• Bachelor’s degree in information systems, Computer Science, Engineering, or a related field

• Previous experience working with the FBI or other federal agencies
• Experience delivering SharePoint user training and documentation
• Knowledge of SharePoint Designer (2013/2019) and/or Visual Studio
• Preferred certifications:
  • Microsoft Certified Solutions Developer (MCSD) – SharePoint Applications
  • Microsoft Certified Solutions Expert (MCSE) – SharePoint
  • Microsoft Certified IT Professional (MCITP) – SharePoint Administrator
  • Microsoft Certified Technology Specialist (MCTS) – SharePoint Configuration/Development