We are eager to add a strategic Senior IT Support Specialist to join our passionate team at ttg Talent Solutions in New York, NY.
Growing your career as a Full-Time Senior IT Support Specialist is a promising opportunity to develop competitive skills.
If you are strong in research, creativity and have the right enthusiasm for the job, then apply for the position of Senior IT Support Specialist at ttg Talent Solutions today!
Senior IT Support Specialist
Location: NY - New York
Schedule: Monday to Friday
Type: Temp to perm
Pay Rate: $27.18/hr
Job Description
Are you a seasoned IT professional with a passion for delivering top-notch technical support? We are seeking a highly skilled Senior IT Support Specialist to join our dynamic team. In this role, you will be the frontline hero, providing expert onsite and remote support for a range of IT solutions including print networks, software applications, and web faxing systems. As a technical leader, you will guide our help desk team, troubleshoot complex issues, and ensure seamless IT operations for our valued clients. If you thrive in a fast-paced environment, excel at problem-solving, and are committed to delivering exceptional customer service, we want to hear from you!
Responsibilities
- Provide onsite and remote client-facing IT support for print networks, software, web faxing solutions, and other IT infrastructure.
- Resolve and/or escalate customer (internal and external) software, network interface, and application issues to ensure timely resolution.
- Served as a technical lead for help desk teams, providing day-to-day direction and assistance to associates.
- Coordinate with service providers for escalated technical issues and manage relationships for next-level support internally and externally.
- Assist with hardware installations, including configuring IT infrastructure for printing and managing print queues across the customer base.
- Conduct server management, maintenance, and regular monitoring to ensure network security and identify vulnerabilities.
- Collaborate with cross-functional teams to test trial software and hardware, evaluate network requirements, and ensure viability.
- Ensure adherence to service level agreements (SLAs) by providing timely and effective technical support to customers and participating in escalation processes when needed.
- Contribute to the development of technical and client service process documentation as assigned.
- Generate monthly reports on customer scan activity for billing purposes and perform other duties as assigned.
Qualifications
- 5-8 years of technical service experience with previous customer-facing roles.
- High school diploma or equivalent required; advanced technical certifications (e.g., A+, Net+, MCSA) preferred.
Skills
- High level of technology proficiency in all areas required (server monitoring, software/hardware, networks).
- Superior customer service and interaction skills.
- Working knowledge of printers, multifunction devices, fax, scanner, and plotter configurations.
- Demonstrated ability to understand networking protocols and print system requirements and their interactions.
- Multitasking abilities with strong organizational skills and ability to prioritize tasks effectively.
- Ability to lead a team effectively and provide day-to-day technical direction.
- Effective communication skills (including written and verbal) to a diverse population - both technical and interpersonal skills.
- High level of self-motivation and ability to work independently, especially in high-pressure environments.
- Strong team player with excellent problem-solving and follow-up skills.
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and ability to learn new technologies quickly.
At ttg, “We believe in making a difference One Person at a Time,” ttg OPT
Benefits of working as a Senior IT Support Specialist in New York, NY:
● Unlimited Growth Potential
● Professional Development Opportunities
● Generous Compensation
Salary :
No CV Required
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