Senior Leader, Home Delivery

As Senior Leader, Home Delivery you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day


• Assess, coach, train, mentor and develop direct reports to perform at an optimal level


• Strategically plan, direct and oversee daily workflow and deliverables across all functions


• Own all facets of P&L management and accountability, including analysis and reporting


• Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries


• Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery


• Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards


• Address and resolve escalated customer service issues in a timely and thorough manner

OUR REQUIREMENTS

• 5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers


• Adept at hiring, training, coaching and executing all facets of employee performance


• Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles


• Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills


• Relentless passion for providing world-class service within the organization and to our customers


• Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position


• Ability to visit clients in assigned geographic territory


• Must pass background, MVR and drug screen

PHYSICAL REQUIREMENTS 

• Ability to lift at least 50lbs