MalaceHR is seeking an experienced Senior Mailroom Clerk to support and help develop mailroom operations at a large corporate facility. This position will play a key role in establishing and improving mailroom processes, managing daily shipping and receiving activities, and ensuring efficient mail distribution across the organization.
The ideal candidate will have a strong background in mailroom operations, shipping logistics, and customer service. This is an excellent opportunity for someone who enjoys taking ownership of operations, implementing procedures, and helping build a growing mailroom team from the ground up.
Oversee daily mailroom operations, including receiving, sorting, distributing, and processing incoming and outgoing mail and packages.
Help establish, organize, and improve mailroom procedures, workflows, and operational processes.
Support the development of a growing mailroom team by identifying opportunities for increased efficiency and service improvements.
Coordinate domestic and international shipments through FedEx, UPS, USPS, DHL, and other courier services.
Serve as a primary mailroom resource for a central distribution hub supporting multiple business operations.
Operate company-provided vehicles to transport packages and shipments to local UPS, FedEx, and other shipping facilities as needed.
Maintain accurate shipping records, tracking information, delivery confirmations, and mailroom documentation.
Monitor and maintain inventory of shipping materials, mailroom supplies, and office-related materials.
Utilize shipping software, internal tracking systems, and service request platforms to manage daily activities.
Assist with general workplace operations, including office moves, conference room setups, special deliveries, and event support.
Coordinate with internal departments, vendors, and courier services to ensure timely deliveries and resolve shipping issues.
Identify operational challenges and recommend improvements to enhance productivity and customer satisfaction.
Maintain a clean, organized, and safe mailroom environment.
Provide professional customer service and communicate effectively with employees, management, and external vendors.
Previous experience in mailroom operations, shipping and receiving, logistics, or a similar workplace services role.
Strong knowledge of mailroom procedures, shipping processes, and package tracking systems.
Experience using FedEx, UPS, USPS, DHL, or similar courier shipping platforms.
Ability to work independently and take ownership of daily mailroom operations.
Strong organizational skills with the ability to establish processes and manage multiple priorities.
Excellent communication, customer service, and problem-solving skills.
Proficiency with computers and general office software.
Valid driver's license and ability to operate company-provided vehicles.
Ability to lift and move packages weighing up to 50 pounds.
Ability to handle confidential documents and sensitive information professionally.
Experience helping establish, organize, or improve mailroom operations.
Previous experience in a senior mailroom, lead clerk, or mailroom coordinator position.
Experience supporting a corporate mailroom or central shipping and distribution hub.
Familiarity with inventory management, shipment tracking, and workplace service request systems.
Experience training or assisting other mailroom employees.
Knowledge of Apple hardware/software and Google Workspace.
Experience supporting general facilities or workplace operations.
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