Senior Manager

• Lead daily gym operations to ensure high standards of service delivery and operational efficiency.
  


• Manage and develop Padel and Pilates programs to maintain quality experiences and member satisfaction.
  


• Build and nurture a strong fitness community through engaging member experiences and positive culture initiatives.
  


• Plan and deliver member events, wellness programs, fitness challenges, and community engagement activities.
  


• Drive member retention, engagement, and referral initiatives.
  


• Lead social media activities including content creation, event promotion, and brand visibility campaigns.
  


• Act as the face and ambassador of the gym, building relationships with members and stakeholders.
  


• Recruit, coach, and manage gym staff to maintain a customer-focused and high-performing team.
  


• Ensure facility standards, cleanliness, maintenance, and health and safety compliance are maintained.
  


• Develop partnerships with local businesses, wellness providers, and community organizations.
  


• Monitor and report on business performance indicators including memberships, retention, participation, customer satisfaction, and revenue.
  


• Identify opportunities to grow memberships, increase revenue, and strengthen brand positioning.
  

Requirements

• Bachelor’s Degree in Business Management, Sports Management, Hospitality, Marketing, or a related field.
  


• Minimum of 5 years’ experience in fitness, hospitality, wellness, retail, or service-led environments.
  


• Demonstrated experience managing teams and operational activities.
  


• Experience in community building, customer engagement, events, or brand activation.
  


• Strong understanding of social media engagement and customer experience principles.
  


• Strong leadership, communication, and relationship-building skills.
  


• Commercially driven with strong planning and execution capability.
  


• Passion for health, wellness, fitness, and delivering exceptional customer experiences.
  


• Creative, proactive, and able to introduce fresh ideas to enhance member engagement and overall gym experience.