Senior Manager

WHY MIDPEN

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nations leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

ABOUT RESIDENT SERVICES

The Resident Services team is responsible for bringing essential support services to our residents. Our three areas (Family Services, Senior Services, and Health and Supportive Housing) build relationships with our residents by engaging, connecting, and providing services to help them maintain stable housing and achieve self-sufficiency. Our programming emphasizes long-term financial and physical health and mobility and spans financial workshops, ESL classes, senior wellness activities like Bingocize (BINGO and exercise!), after-school programs, and a six-week summer program for young residents. The Services team is also instrumental in ensuring food security through onsite food distributions in partnership with local organizations. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of Diversity, Equity, Inclusion, and Belonging, Resident Services also works closely with our residents and community partners, and their fellow MidPenners - including close collaboration with our Property Management team.

BENEFITS AND COMPENSATION

In 2023, MidPen was again certified as an official Great Place to Work, and for good reason! In addition, we offer a best-in-class benefit package that includes healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$81,000 - $102,000 Annual Salary - Pay based on applicable experience and qualifications

POSITION OVERVIEW

The Senior Manager, Supportive Housing reports to the Associate Director, Supportive Housing. The Senior Manager, Supportive Housing plays a critical role in implementing MidPen Services supportive housing strategies across a diverse, 12-county portfolio. The Senior Manager is responsible for the day-to-day oversight and management of a portfolio of properties and staff. This position provides programmatic/clinical oversight, program development, and administrative oversight to Supportive Housing programs to minimize crisis and support stable housing. The Senior Manager also manages external partner relationships, which may include public agencies, referral partners and/or 3rd party partners who provide on-site health programs and support.

ESSENTIAL DUTIES

Program Efficacy & Efficiency

* Provide programmatic support and guidance to support services staff to ensure high-quality delivery of services; consult with case management staff on direct service and documentation
* Facilitate case conferences when needed and ensure equity is centered in consultation sessions
* Consult with Associate Director on development and assessment of new supportive services programs
* Serve as a member of the management team for supportive housing; play a leadership role in codifying and sharing best practices across the supportive housing team
* Partner with Property Management to address site-level challenges; address crises in a timely manner and ensure key partners and stakeholders are appropriately involved and informed
* Respond to after-hours emergency calls for assigned portfolio
* Ensure compliance with the Supportive Housing Operations Manual and regulatory and contractual requirements; recommend improvements to policies and procedures
* Support the design and delivery of training including Trauma Informed Care, Harm Reduction and Cultural Competency
* Oversee regular resident needs assessments and bi-annual resident satisfaction surveys; create a culture of customer-service and a focus on resident voice in decision-making
* Manages initiatives and special projects that serve high-acuity populations
* Ensure adherence to property and program budgets

Effective Team Building

* Manage a portfolio of properties and associated staff including Program Managers and Senior Case Managers
* Effectively onboard new team members; provide strong professional development and performance management for direct reports; manage annual planning and goal-setting processes for assigned portfolio
* Coach and support Program Managers to ensure consistency in their hiring, onboarding, performance management, and professional development practices
* Ensure a healthy team culture that models MidPens core values and diversity, equity, inclusion and belonging principles

Partnerships

* Manage partnerships within assigned portfolio; develop new partnerships and relationships with outside service providers whose services may enhance on-site service delivery to tenants
* Support property management in resolving challenges during lease up due to coordinated entry; collaborate with Development in resolving issues during the property development process
* Manage implementation of CalAIM within assigned portfolio
* Provide input on contract negotiations with existing and potential partners and funding applications for assigned portfolio; provides input to data sharing agreements with third-party partners
* Support the Associate Director in ensuring mutual accountability and regular feedback in relationships with third party partners

Data-driven decision-making

* Review portfolio-wide data to understand successes and opportunities for improvement; support the Associate Director in monitoring acuity and vulnerability to inform changes to strategy
* Ensure staff follow reporting norms and requirements; provide oversight on the timeliness and quality of data entered in Salesforce; ensure HIPAA compliance and strong data security practices
* Support regulatory and funder reporting as needed
* Ensure the availability and quality of data shared between MidPen and third-party partners
* Identify staff who need additional training around data and reporting and ensure training is provided
* Performs other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

* Bachelors Degree required; M.S.W or M.A. preferred in psychology or counseling in a related field, LCSW/MFT preferred, or an equivalent combination of education and experience
* Five years experience working in a social services or community based organizational setting with at least three years experience in case management with high-acuity populations in an affordable housing setting; additional experience working in a clinical environment preferred
* Five years of experience directly supervising a team, including at least one year of managing managers; experience in managing distributed teams is preferred
* Experience implementing and evaluating programs and services for high-acuity populations; experience managing contracted partners strongly preferred

Knowledge, Skills, and Abilities

* Strong project manager and operational leader with excellent organizational skills and strong attention to detail
* Strong collaboration skills
* Familiar with best practices such as motivational interviewing, housing first, harm reduction, and trauma-informed care
* Demonstrated clinical and biopsychosocial assessment skills
* Prior experience with Coordinated Entry
* Demonstrated ability to work with diverse communities in a multi-lingual environment
* Proficient in professional and effective communication, both over the phone and in writing, with site staff, cross-functional internal partners, residents, public agencies, and community members
* Demonstrated clinical judgment, discretion, and crisis-resolution abilities when working with diverse stakeholder teams, including residents
* Exemplifies MidPens Core Values and Diversity, Equity, Inclusion and Belonging principles
* Proficiency with Salesforce or comparable HMIS; proficiency with Microsoft Office (i.e., Excel, Word, PowerPoint, and Outlook) and other office productivity tools
* Must possess a valid California Drivers License, proof of current auto insurance, and reliable transportation
* Commitment to the Mission and Values of MidPen Services and MidPen Housing

Physical Requirements

* Constantly perform desk-based computer tasks
* Frequently sitting
* Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
* Rarely twist/bend/stoop/squat, kneel/crawl

This description reflects managements assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.