Senior Manager, Accounts Receivable & Franchise Accounting

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Senior Manager, Accounts Receivable & Franchise Accounting owns the enterprise's Accounts Receivable and billing system, driving centralization and standardization of AR and billing processes across the enterprise. This role also leads the accounting for business units or entities that are primarily fee- or billing-driven, including but not limited to the Company’s billing of franchised, licensed, and managed hotel, café, and casino gaming properties, ensuring accurate financial reporting in accordance with U.S. GAAP. This work is referred to throughout as “franchise accounting”. The Senior Manager partners closely with Accounting, Operations, Legal, and business stakeholders to ensure accurate financial reporting, strong internal controls, efficient processes, and effective management of franchise accounting activities, while leading and developing the Accounts Receivable and franchise accounting team.

Key Responsibilities

Accounts Receivable & Billing

• Own the enterprise's Accounts Receivable and billing system, serving as the primary owner of AR and billing policies, processes, and controls across the enterprise.

• Drive centralization and standardization of Accounts Receivable and billing processes across the enterprise, reducing redundancy and increasing consistency in billing, collections, and reconciliation practices.

• Oversee invoicing processes to ensure franchise, licensing, management fee, and other revenue streams are billed accurately and timely.

• Monitor customer account balances and aging reports across business units, proactively managing collection efforts and minimizing credit risk exposure.

• Manage the allowance for doubtful accounts and ensure compliance with CECL and other applicable accounting standards.

• Strengthen internal controls and drive automation and process improvement within Accounts Receivable.

• Define, track, and report on AR performance KPIs (e.g., DSO, collection effectiveness, past-due aging) and other reporting and analysis on receivable trends, collection activity, and outstanding balances, using performance data to drive accountability and continuous improvement across the enterprise.

Franchise Accounting & P&L Review

• Lead accrual accounting and month-end close activities for the Company's fee- or billing-driven business units and entities, ensuring timely and accurate financial statement preparation in accordance with U.S. GAAP.

• Review and approve journal entries, accruals, and account reconciliations related to assigned areas.

• Perform detailed P&L reviews and variance analyses of actual results versus budget and forecast for the Company’s fee- or billing-driven entities.

• Coordinate and oversee fee-related audits and reviews based on partner-reported financial statements and contractual requirements.

• Ensure compliance with franchise, license, management, and other related agreements, including applicable revenue recognition accounting standards (e.g., ASC 606), supporting interpretation of related accounting provisions.

• Partner with Operations, Legal, and business stakeholders to evaluate new fee arrangements and complex accounting transactions.

Leadership & Team Development

• Lead, mentor, and develop Accounts Receivable and franchise accounting team members.

• Establish clear performance expectations and support employee growth through coaching, training, and development.

• Assist with workforce planning, recruitment, and succession planning initiatives.

Compliance, Audit & Internal Controls

• Serve as a key liaison for external audits related to Accounts Receivable and franchise accounting, coordinating audit deliverables and responses.

• Maintain compliance with company policies, U.S. GAAP, internal control standards, and applicable regulatory requirements.

• Develop, document, and maintain accounting policies, procedures, and internal controls supporting Accounts Receivable and franchise accounting.

• Monitor changes in accounting standards and regulatory requirements and assess their impact on the business.

Process Improvement & Strategic Initiatives

• Identify and lead opportunities to centralize, standardize, and automate Accounts Receivable and franchise accounting processes across the enterprise.

• Participate in system implementations, upgrades, and automation initiatives, including Workday.

• Support strategic initiatives and perform special projects and ad hoc analyses as requested by management.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field required; CPA preferred.

• 7+ years of progressive accounting experience, including Accounts Receivable/billing and franchise, hospitality, or multi-entity accounting, with 3+ years in a supervisory role.

• Strong knowledge of U.S. GAAP, financial reporting, internal controls, and accounting operations.

• Experience managing month-end close, financial statement preparation, balance sheet reconciliations, and Accounts Receivable functions.

• Franchise, licensing, management fee, hospitality, or multi-entity accounting experience strongly preferred.

• Knowledge of CECL, revenue recognition, and financial compliance requirements.

• Experience with ERP systems such as Workday or similar financial platforms.

• Advanced proficiency in Microsoft Excel and financial reporting tools.

• Strong analytical, organizational, problem-solving, and communication skills.