Senior Manager, Business Management - Onsite Ridgefield, NJ

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location: Onsite Ridgefield, NJ

Description:
As a Senior Manager, Business Management at Thermo Fisher Scientific, you will contribute significantly to customer success and business growth across our network. You'll be responsible for managing strategic client relationships, ensuring effective customer onboarding, and optimizing business operations. This role combines strategic leadership with hands-on client relationship management, focusing on delivering exceptional customer experiences while maximizing business value. As part of a growing site you will also build out a team of Business Managers to manage a growing portfolio.

Working closely with cross-functional teams, you'll oversee end-to-end customer engagement, from initial onboarding through ongoing account management. You'll enhance processes, implement standardized methodologies, and ensure operational excellence across all customer touchpoints. This position offers the opportunity to make a meaningful impact on both customer satisfaction and business growth while working with leading pharmaceutical and life sciences organizations.

Keys to Success:

Education:
• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in pharmaceutical industry, CDMO, or related field
• Preferred Fields of Study: Business Administration, Science, Chemistry, Biochemistry, Chemical Engineering

Experience:
• Strong customer relationship management and strategic account management expertise
• Demonstrated leadership ability in managing cross-functional teams and projects
• Advanced negotiation skills and experience with complex contract management
• Expertise in financial analysis, forecasting, and business planning
• Demonstrated success in improving processes and operational excellence
• Strong understanding of pharmaceutical manufacturing and GMP requirements
• Effective stakeholder management and executive-level communication

Knowledge, Skills, Abilities:
• Proficiency in CRM systems and business intelligence tools
• Ability to balance multiple priorities in a matrix organization
• Strong analytical and problem-solving capabilities
• Excellent project management and organizational skills
• Fluency in English required; additional languages valuable
• Ability to travel (up to 25%)

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards