Senior Manager, Card Member Legal Communications

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The Card Member Legal Disclosures team within the Consumer New Product Development team, responsible for the effective oversight and management of customer-facing legal documents including US Consumer and Global Commercial Services – Small Business Paper/PDF Billing Statements, Card Member Legal Disclosure Notices (CMLDs) and Account Opening Disclosure documents (such as the Cardmember Agreement (CMA)) is looking for a dynamic Sr. Manager to lead large, cross-functional initiatives from engagement to market launch. This role will be key to executing on strategic transformation roadmaps in the Billing Statement and Account Opening Disclosure channels.

Key responsibility will include:

• Drive the execution of customer facing legal disclosures through development, testing and launch.


• Define capabilities and features for modernization roadmap including acceptance criteria and test condition definition to achieve the best outcomes


• Understand business objectives and customer needs and identify creative ways to leverage channel capabilities and develop new solutions to meet those needs


• Lead strategic initiatives to improve operational efficiency and customer experiences to reduce operational risk and increase agility in product development


• Collaborate with business partners/requestors to identify and assess impacts to Billing Statement/Legal Disclosures channels via Engagement and Information Gathering sessions


• End-to-end project management with full accountability leading initiatives/changes to delivery within designated timeframes while maintaining regulatory soundness and operational excellence


• Support Audit/Regulatory exams and submissions in a timely manner                               

Required Skills/Qualifications:

• Deeply inquisitive, enjoys creative problem solving, has a strong attention to detail, a can-do attitude and enjoys working at the intersection of tech and business.


• Solution-oriented and results-driven with a positive attitude and an agile mindset - ability to shift priorities with a changing internal and external environment.


• Comfortable working in an innovative and fast-paced environment and can simultaneously drive multiple projects– you are a self-starter, organized, appreciate the details, and hold yourself accountable for delivery.


• Significant project management experience with emphasis on leading cross-functional project teams in successfully defining, developing and deploying business and technical solutions, while balancing multiple priorities and driving detailed execution in a changing environment


• Excellent relationship management skills, including the ability to effectively collaborate and partner with key stakeholders, particularly at the intersection of business and technology


• Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.


• Strong thought leadership with capacity to quickly understand critical linkages and business strategies with sense of urgency and commitment to deliverables and deadlines


• Demonstrated success developing and executing transformational strategies with clear success metrics


• Strong leadership and inter-personal skills with the ability to influence with and without direct authority


• Exceptional verbal and written presentation skills


• Relevant platform knowledge is a strong plus


• BS/BA Degree plus 3-5 years’ experience in product management or related function.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 


• Bonus incentives 


• 6% Company Match on retirement savings plan 


• Free financial coaching and financial well-being support 


• Comprehensive medical, dental, vision, life insurance, and disability benefits 


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 


• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 


• Free and confidential counseling support through our Healthy Minds program 


• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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