Senior Manager, Communications

Responsible for creating and managing communications, standard operating procedures, and training materials for Store Operations. Partners with internal teams to ensure clear, accurate messaging, maintains a digital content repository, and keeps materials up to date. Serves as a key resource across the organization while also leading and developing a team.

Essential Duties and Responsibilities

• Meets and communicates with business partners to determine communication needs related to Store Operations.


• Responsible for translating common and specific business practices into written standard operating procedures.


• Creates special communication vehicles based on requirements outlined in meetings, conference calls and written documentation.


• Designs and creates reference and training materials related to specific Store Operations projects.


• Reviews, proofreads and offers feedback on the written document produced by others.


• Learns and understands store presentation and operational standards.


• Manages an online repository of digital information.


• Develops a regular process for the review of materials to determine the need for updates; updates materials as warranted by new or changing information.


• Works collaboratively with and serves as a resource to both the Field organization and internal organizational partners.


• Manages direct reports including staffing, goal setting, training, development, performance assessment, and disciplinary actions.

Knowledge, Skills and Abilities

• Bachelor’s Degree or equivalent experience required.


• Minimum of 5 years' experience in communications or related role required. Prior retail experience preferred.


• Prior experience managing people preferred.


• Strong computer skills including proficiency using Microsoft Word, Excel, and PowerPoint required. Experience using InDesign and other Microsoft Office products preferred.


• Excellent organizational, presentation and interpersonal skills required.


• High level of creativity and strong problem resolution skills required.


• Ability to travel by car or air on an occasional basis. Ability to work a flexible schedule to accommodate occasional travel as required.