Senior Manager - Control Management , Process Risk Reduction

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services (USCS) Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the USCS Control Management Process Risk Reduction team is to drive high-impact change to mitigate operational risk, stepping in when significant issues or events occur to improve processes and controls in partnership with business and technical leaders across the enterprise.

We are looking for a Senior Manager/Manager of Process Risk focused on focused on driving step-function transformational change to ensure control management is embedded in the day-to-day operations of our organization. This is an ideal opportunity to develop a deep understanding of a business that is at the forefront of innovation in the industry and broadly collaborate across business units, functional areas, and geographies.

How will you make an impact in this role?

• Manage the implementation of a comprehensive process risk reduction strategy aligned with the organization's business objectives and overall risk management framework


• Support identification and prioritization of areas within business unit (BU) processes requiring risk reduction and coordinate efforts across First Line of Defense (1LoD) risk identification teams


• Execute high-priority, high-impact initiatives to ensure timely resolution of vertical and horizontal issues within and across BUs


• Conduct independent root cause analyses to identify vulnerabilities, prevent potential operational risks, and inform control design and enhancement


• Support BU with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations


• Document control design effectiveness and help address thematic control gaps across processes/products


• Conduct independent testing of issues to ensure effective resolution


• Monitor and track the implementation of process changes


• Foster a culture of risk awareness and ongoing improvement within the team and the broader organization


• Share insights, better practices and themes

Minimum Qualifications:

• 4+ years experience in operational risk management 


• Excellent project management, communication, and interpersonal skills


• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards


• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications: 

• Management consulting and/or business transformation experience 


• Bachelor's Degree or equivalent experience in Finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous


• Experience within financial services industry 


• Experience in at least one of the following:
  
  
  
  • Executing process risk reduction initiatives to ensure timely resolution of high priority/high impact issues
  
  
  • Analyzing root causes to identify process vulnerabilities and prevent potential operational risks
  
  
  • Conducting independent testing to ensure complete & effective issue resolution
  
  
  • Monitoring and tracking process changes to ensure they are effective in reducing risk and align with the risk appetite
  
  
  
  

Non-considerations for sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ORMCM

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 


• Bonus incentives 


• 6% Company Match on retirement savings plan 


• Free financial coaching and financial well-being support 


• Comprehensive medical, dental, vision, life insurance, and disability benefits 


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 


• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 


• Free and confidential counseling support through our Healthy Minds program 


• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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