Senior Manager, Disaster Recovery & Technology Resilience

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

Overview:

The Senior Manager, Disaster Recovery & Technology Resilience is responsible for leading and maturing the technology resilience framework across Deloitte Technology. Reporting to the Director of Process Optimization and Service Assurance, this role drives strategy for IT disaster recovery, and operational resilience to ensure critical technology services remain available, recoverable, and aligned with business priorities.

This role partners with technology leaders, architects, engineers, analysts, and key stakeholders, including the Global Security Office, Technology Risk Office, and member firm BC/DR teams, to develop, implement, and validate recovery and resilience plans through testing, governance, and continuous improvement.

The Senior Manager will establish and integrate resilient technology processes and programs using industry best practices and recognized frameworks, including ITIL, COBIT, PMBOK, CMMI, and ISO 22301.

Job Responsibilities:

• Lead the Technology Resilience and Disaster Recovery (DR) program, including governance, standards, planning, testing, reporting, and continuous improvement.


• Partner with technology and business leaders to define resilience strategy, roadmaps, objectives, accountabilities, KPIs, and success measures.


• Develop and maintain resilience processes, standards, and controls to protect, sustain, and recover critical technology services.


• Lead Disaster Recovery planning and execution across technology teams, including Business Impact Analysis (BIA), recovery strategies, and validation of RTO/RPO requirements.


• Oversee resilience testing, including tabletop exercises, recovery and failover testing, and remediation of identified gaps.


• Ensure resilience strategies align with technology strategy, enterprise risk, security, business continuity, and IT service management requirements.


• Maintain BC/DR plans, procedures, testing evidence, metrics, dashboards, leadership reporting, and risk/audit documentation.


• Partner with Controls and Assurance teams to support audit readiness, issue tracking, remediation, and compliance requirements.


• Manage program cost, risk, performance, and service quality while leading and developing a high-performing team through coaching, goal setting, feedback, succession planning, and training

The team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, Management, or a related field, or equivalent professional experience and relevant certifications.


• 7+ years of experience in complex business and information systems environments.


• 5+ years of experience in Business Continuity Management, IT Disaster Recovery, and technology or operational resilience.


• 4+ years leading teams, enterprise programs, or cross-functional resilience, business continuity, or disaster recovery initiatives.


• Experience with Business Impact Analysis (BIA), recovery strategies, RTO/RPO requirements, recovery testing, tabletop exercises, and remediation.


• Strong knowledge of IT support processes, operational controls, service management, and frameworks such as ITIL, COBIT, PMBOK, CMMI, and business continuity/resilience standards.


• Proven ability to lead cross-functional programs, influence senior stakeholders, and drive enterprise-wide resilience initiatives.

Preferred Qualifications

• Master’s degree in Information Technology, Computer Science, Business, Management, or a related field.


• Relevant certification such as CBCP, MBCI, ABCP, ISO 22301, CISA, CRISC, CISM, or equivalent.


• ITIL v4 certification is an asset


• Experience with ServiceNow ITSM or similar service management platforms


• Knowledge of enterprise recovery technologies, including cloud recovery, backup and recovery, failover, and emergency/mass-notification solutions.

Limited immigration sponsorship may be available.

Our culture

At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.

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