Senior Manager, Donor Services & Insights

Feeding San Diego is a non-profit organization on a mission to connect every person facing hunger with nutritious meals by maximizing food rescue. Established in 2007, Feeding San Diego rescues surplus food from local and national food donors before it goes to waste and gets it to people facing hunger in San Diego County. It is the only Feeding America partner food bank in the region.

Feeding San Diego is dedicated to building a team that reflects the diverse county we serve, including those with varying backgrounds and life experiences. Applicants who strengthen our team through personal knowledge of poverty and food insecurity, as well as members of marginalized groups, are encouraged to apply.

POSITION SUMMARY

Reporting to the Senior Director of Development, the Senior Manager, Donor Services & Insights plays a critical role on the development team at Feeding San Diego. This position oversees donor services, including Salesforce administration and configuration, annual fund initiatives, gift entry and finance reconciliation, acknowledgments and stewardship, development reporting, portfolio management, and prospect research.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Occasional evening and weekend work required as determined by operational needs or as assigned.

• Oversee the organization’s CRM database, Salesforce, including data integrity, accuracy of records, process improvement, data analysis, donor research, and staff training.
• Manage gift entry, finance reconciliation, and acknowledgment processes to ensure timely and accurate stewardship of Feeding San Diego donors.
• Provide insight and recommendations to retain, grow, and upgrade annual fund donors
• Facilitate a robust relationship management system to cultivate relationships with current donors and new prospects, using best practices in fundraising techniques.
• Provide insights and high-level examinations of frontline fundraising portfolios, including portfolio health, meaningful activities, and opportunity progress. 
• Support frontline fundraising positions and executive leadership with their major donor portfolios, including oversight of report preparation and prospect research.
• Manage all vendor contracts and negotiations for the Development Department. Track all invoices and communicate between the approver and Accounts Payable.
• Support in pipeline management in the current fiscal year and budgeting for future fiscal years.
• Lead special projects as assigned, leveraging strong communication and project management skills.
• Design and maintain reports, dashboards, and data visualizations to provide actionable insights for the Senior Director of Development and guide donor engagement strategies.
• Collaborate with marketing to develop fundraising strategies and execute annual giving campaigns, including direct mail, Feed 365 (monthly donors), workplace giving, peer-to-peer fund drives, online campaigns, and more.

• Supervise the Assistant Manager, Donor Services and Annual Fund & Stewardship Coordinator, and assist in the entry of donor data as needed.

• Other duties as assigned by the Senior Director of Development.

INTERACTION

The Senior Manager, Donor Services & Insights interacts closely with development, marketing and communications, programs, operations, and administrative staff, and provides information to staff, donors, prospects, neighbors, volunteers, FSD board and staff, and others from the community.

EDUCATION AND EXPERIENCE

A bachelor's degree in business administration, public administration, marketing, or a closely related field, along with at least three years of professional experience in nonprofit operations and one year of supervisory experience, or an equivalent combination of education and experience. Demonstrated track record in overseeing the accuracy and integrity of donor data to support financial goals.

KNOWLEDGE, SKILLS AND ABILITIES

This position is ideal for a professional with expertise in operations and systems associated with running an expanding a non-profit fundraising program. The role is intended for someone who can confidently own, manage, and expand best practices for Feeding San Diego’s CRM/donor database (Salesforce).

• A minimum of 4 years’ experience with CRMs or donor management database systems (Salesforce highly preferred)
• At least 2 years of experience managing a CRM/donor database
• Strong interpersonal and customer service skills; ability to develop and sustain professional and positive relationships with donors and volunteers
• Strong writing, communication, and project management skills
• Impeccable attention to detail and accuracy; appreciation for working with data and process
• Strong research and analytical skills with an ability to synthesize complex information
• Proven ability to identify, establish and implement both short-term and long-term processes
• Proficiency in Microsoft Office, digital marketing platforms, wealth screening software, and research tools
• Commitment to continuous improvement
• Ability to work independently and collaboratively
• Effective in working well under pressure with tight deadlines

Preferred:

• Experience in a food bank or hunger relief nonprofit.
• Salesforce Administrator Certification and/or Salesforce Nonprofit Cloud Consultant Certification

Tools and Equipment Used

Personal computer, multi-line phone, copier, and printer.

LICENSES/CERTIFICATIONS

Must have reliable transportation and possess and maintain a valid California driver’s license, a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the Agency’s insurance carrier standards.

PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS

The physical demands described here are representative of those that an employee will be asked to successfully perform to fulfill the essential functions of this job. While performing the duties of this job, the employee is regularly expected to:

• Work in an office adjacent to a warehouse setting with occasional travel to other locations in San Diego County.
• Prioritizes and multi-task work and projects requiring good memory, concentration, and analytical thinking.
• Occasionally it is required to perform the safe operation of office equipment and machines and recognize and abate safety hazards within the workplace.
• Perform work in an office and warehouse space housing warehouse operations, which may occasionally create an exposure to dust and pollen.
• The noise level in the work environment varies and can be considered moderate.

Feeding San Diego provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

PAY & HOURS

$85,000 - $95,000; Hybrid

Why You’ll Love It Here

• Employer sponsored healthcare benefits at platinum level for medical
• 401K retirement plan with company matching
• Flexible work environment; Attractive, welcoming office
• Supportive time off policies including vacation, sick, & company holidays; accrue 20 days of PTO in first year
• Learning & development and recognition programs
• Your work has a real purpose and will help change lives in San Diego County.
• Supportive and engaged Board of Directors
• You’ll be part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: Agility, Stewardship, Collaboration, Environment, Nutrition & Dignity.
• 100% of our workforce believes in our mission and vision
• Commitment to Sustainability – We prioritize food rescue to feed people not landfills. Food waste goes to local hog farms.