Senior Manager, Fair Lending

The role:

The Fair Lending Senior Manager is a key member of the Fair and Responsible Banking (FARB) team in Compliance. The Senior Manager will partner with lines of business, compliance, risk, and legal teams to proactively identify fair lending risks across the credit lifecycle. The Senior Manager will also support the development and execution of routine fair lending program activities, such as the Fair Lending Risk Assessment, Fair Lending Training, Ongoing Monitoring, and Third-Party Oversight.

What you’ll do:

• As a fair lending subject matter expert, identify fair lending risks across SoFi’s lending products, including mortgage. Responsibilities include reviewing new or changing business initiatives, automated models (such as marketing models), and ensuring appropriate monitoring of higher-risk areas such as appraisals, underwriting and pricing exceptions, and incentive plans. 


• Understand strategic priorities of teams responsible for marketing, credit risk, pricing, servicing, and collections to proactively discuss areas of potential fair lending risk. Facilitate information sharing and encourage collaboration to provide tailored fair lending guidance in a complex, technical environment.


• Support the design and execution of the Fair Lending Risk Assessment including partnering with business process leads and control owners. Support formal reporting, communication, and resolution of risk assessment results.


• Coordinate, design, and execute Fair Lending Program activities, such as ongoing monitoring of consumer complaints, third-party vendor reviews, and participation in various business unit and compliance forums.


• Participate in regulatory exams and audits as required, including responding to exam and audit requests, drafting written responses, and preparing formal presentation materials.


• Ensure appropriate and effective fair lending training across the organization including hosting live training as needed.

What you’ll need:

• Deep applied knowledge of federal and state fair lending laws and regulations (e.g., ECOA and FHA). Compliance experience applying fair lending concepts to consumer lending products and processes. Mortgage experience required.


• Bachelor's degree and 12+ years of related experience OR Master's degree and 8+ years of related experience OR PhD and 5+ years of related experience OR equivalent experience


• Self-starter mentality with strong attention to detail and ability to understand complex, technical topics. Comfortable navigating through ambiguous change and shifting priorities


• Proven ability to build collaborative relationships with cross-functional partners and influence decision-makers


• Strong written and verbal communication skills. Ability to communicate risks effectively to all levels of the organization      


• Comfort working in a fast-paced, agile environment