Senior Manager, Field Training (Hybrid Minneapolis Metro or Remote USA)

About International Dairy Queen, Inc.International Dairy Queen, Inc. (IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc. Through its subsidiaries, IDQ develops, licenses, and services a system of more than 7,800 DQ restaurants in more than 20 countries. IDQ is a subsidiary of Berkshire Hathaway, Inc. For more information, visit DairyQueen.com.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges. 

The Senior Manager, Field Training leads the strategy, execution, and continuous improvement of field training programs that build franchisee and restaurant leadership capability and support consistent operational performance across the DQ system. This role leads and develops the Field Training team, establishes scalable and measurable approaches to onboarding, leadership development, operational training, and proficiency validation, and ensures programs are delivered with quality and consistency. The Senior Manager partners with Operations, Curriculum, Human Resources, Legal, Marketing, and other cross-functional stakeholders to align field learning priorities with organizational goals, restaurant performance needs, and system growth. Using adult learning principles, operational insights, and performance data, this role strengthens training effectiveness, supports adoption of new tools and processes, and helps franchisees and managers improve guest experience, operating standards, profitability, and leadership readiness.

Field Training Strategy & Program Execution 

• Develop, implement, and communicate a comprehensive field training strategy aligned with DQ business priorities, operational standards, restaurant development needs, and franchisee capability requirements. 

• Lead the design and execution of scalable programs for new franchisees, restaurant managers, and field leaders, including onboarding, leadership development, operational training, coaching, and proficiency evaluation. 

• Establish consistent processes, quality standards, and delivery expectations for virtual and in-restaurant learning experiences, certified training locations, and franchisee training partners. 

• Coordinate the cascade and adoption of enterprise learning programs, new tools, systems, processes, and operational initiatives across the franchise system. 

Team Leadership & Capability Development 

• Lead, coach, and develop a high-performing Field Training team; set clear priorities, manage workflow and capacity, and ensure consistent, high-quality delivery. 
• Build facilitator and consultant capability in adult learning, virtual and in-person facilitation, coaching, data-informed consulting, change management, and restaurant operations. 
• Create an inclusive, accountable environment that strengthens engagement, collaboration, productivity, career development, and succession readiness. 

Consulting, Partnerships & Stakeholder Alignment 

• Partner with Operations leaders, Business Consultants, franchisees, Curriculum, Human Resources, Legal, Marketing, and other stakeholders to identify organizational and restaurant performance needs and align learning solutions with business objectives. 
• Build trusted relationships across the field and franchise community; communicate training strategy, expectations, progress, risks, and results to leadership and key stakeholder groups. 
• Guide the Field Training team in using a consultative approach that strengthens stakeholder ownership and accountability for training outcomes. 

Measurement, Continuous Improvement & Business Management

• Establish success measures and use operational, learner, and performance data to evaluate program effectiveness, identify knowledge or capability gaps, and recommend improvements. 
• Monitor training quality, participant progress, proficiency, documentation, and follow-through; share actionable insights that demonstrate learning impact on business results. 
• Manage departmental resources and budget responsibly, prioritize work based on business impact, and remain current on learning, technology, restaurant, and change-management trends. 

The US national base salary range for this position is $117,913 - $147,391. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location, and relevant education or experience.

Education and Qualifications:

• Bachelor’s degree in training and development, Business, Organizational Development, Hospitality, or a related field, or an equivalent combination of education and experience; advanced degree preferred. 
• 8–12 years of progressively responsible experience in corporate training, field learning, organizational development, operations, or a related discipline. 
• 5 or more years of experience leading and developing employees, with demonstrated success managing a geographically dispersed team. 
• Experience in a franchisor, franchise, multi-unit restaurant, retail, or hospitality environment; quick-service restaurant experience strongly preferred. 
• Strong knowledge of restaurant operations, field enablement, adult learning principles, facilitation methodologies, assessment, coaching, and change management. 
• Demonstrated ability to develop and execute scalable training strategies that support operational performance, leadership capability, and business results. 
• Ability to analyze and interpret learning and operational data, identify trends, and translate insights into practical actions; experience with reporting and visualization tools such as Power BI preferred. 
• Exceptional written, verbal, presentation, and executive communication skills, including comfort presenting to franchisees, field leaders, senior leaders, and large groups. 
• Strong leadership and relationship-building skills, with the ability to influence without direct authority and create mutually beneficial partnerships with internal and external stakeholders. 
• Strong project, portfolio, and change-management skills, including the ability to prioritize multiple initiatives and deliver high-quality work in a fast-paced environment. 
• Proficiency with Microsoft Office applications and experience with virtual learning platforms, learning management systems, and related learning technologies. 
• ServSafe certification preferred, or ability to obtain certification based on business requirements.

All your information will be kept confidential according to EEO guidelines.  

Benefits

Benefit eligible employees may receive a comprehensive  benefits package that includes medical and dental coverage, 401K match, paid time off (including volunteer time as well as parental leave) and so much more!  To learn more about our great benefit offerings, Click Here.

Work Environment

Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 3 collaboration days a week.  Additional in office time may be required to support team/project needs.  

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.

IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.