Senior Manager, Global Quality QMS Effective Problem Solving

Req ID:\n\nJR95678 Senior Manager, Global Quality QMS Effective Problem Solving (Evergreen)\n\nOur vision is to transform how the world uses information to enrich life for all.\n\nMicron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.\n\nRole Summary and Key Responsibilities\n\nThe Senior Manager, Effective Problem Solving (EPS) is accountable and responsible for multiple enterprise critical initiatives:\n\n * System Level Process Owner (SLPO) for the EPS QMS Process \nServe as the SLPO for Micron\u2019s Effective Problem Solving (EPS) process. This role is accountable for its effectiveness, compliance, and continual improvement across the global Micron network inclusive of all manufacturing and non-manufacturing processes, products and services. In addition, this role is audited both internally and externally and provides key support for customer audits.\n\n * Owner of the Global Quality Escalation Process \nOwn and govern the global Quality Escalation process to ensure significant quality events are escalated to executive leadership in a timely manner, minimizing impact to customers and the supply chain. This includes close partnership with Supply Chain, Customer Quality Engineering (CQE), Quality and Reliability Assurance (QRA), Various Engineering functions and manufacturing sites to ensure that issues are getting the right level of attention required for fast resolution.\n\n * Operational Excellence (OE) Big Rock Program Leadership \nServe as the owner and primary driver of the Operational Excellence Big Rock, a global program sponsored by key leadership to focus on reducing operational errors. The role requires a strong strategic and data driven approach, the ability to engage multiple manufacturing and nonmanufacturing stakeholders to drive systemic, cross functional improvements.\n\n * Global Team Leadership \nLead and develop a global team of six engineers responsible for key facets of the EPS process. These include Material Review Board (MRB), Return Material Authorization (RMA), and Nonconforming Material standards and business process governance.\n\n * AI Enabled Problem Solving Transformation \nYou will define and drive the EPS AI roadmap. This includes: establishing a clear EPS AI vision and roadmap for AI solutions, prioritizing and delivering high value AI use cases. Establish strong cross functional collaboration with EPS stakeholders and partner teams for integration and resourcing. You should have a strong desire for AI capability and knowledge and be able to drive an AI driven problem-solving process in Micron.\n\n\n\n\nRequired Competencies: \nThis role requires a leader who can own enterprise level outcomes, exercise sound judgment under pressure, and drive systemic improvement through influence, data, and disciplined execution\n\n * Enterprise Ownership \u0026 Accountability \\- Demonstrates strong end-to-end ownership for global processes, with the maturity to serve as SLPO and primary HQ auditee for EPS.\n\n * Sound Judgment \u0026 Executive Presence \\- Exercises strong business judgment under pressure, with the ability to assess risk, engage stakeholders for escalation assessment, and engage executives with clarity and credibility.\n\n * Strategic, Data\u2011Driven Change Leader \u2013 Manages portfolio of changes using data to drive prioritization, track progress, and demonstrate value.\n\n * Influence Without Authority \\- Builds alignment and drives action across global teams and manufacturing sites.\n\n * Systems Thinker \u0026 Problem\u2011Solving Leader - Thinks systemically across manufacturing, supply chain, and design environments; drives teams beyond containment to true root cause and prevention.\n\n * Digital \u0026 AI\u2011Forward Mindset \\- Curious, pragmatic, and disciplined in driving AI\u2011enabled problem solving focusing on business value from executable solutions.\n\n * People Leader \u0026 Capability Builder \\- Develops and leads a global team, setting clear expectations, building depth and succession, and maintaining high standards.\n\n * Clear Communicator \\- Communicates complex issues clearly to executives, auditors, and customers with confidence and accuracy.\n\n\n\n\nRequired Qualifications\n\n * Bachelor\u2019s degree in Engineering, Quality, or related discipline.\n\n * 10+ years of experience in Quality, Manufacturing, Engineering, Supply Chain or Operations\n\n * Strong hands-on experience with problem solving and driving large global programs\n\n * Proven people leadership experience (manager-of-managers or senior IC leadership)\n\n\n\n\nPreferred Qualifications\n\n * Experience in semiconductor manufacturing or complex global operations\n\n * Strong executive communication and stakeholder management skills\n\n * Track record of driving systemic, sustainable high impact improvements (not just event closure)\n\n * Track record of managing conflicting priorities across multiple stakeholder groups\n\n * Experienced in defining and prioritizing AI roadmaps, defining AI requirements, and driving solutions\n\n\n\n\nJob Profile(s):\n\nQuality Engineering Manager 2\n\nRelocation Level: TBD\n\nBefore Getting Started \nPlease review Micron\u2019s Internal Job Application Policy on your regional PeopleNow Career Opportunities page before searching and applying for jobs. Note in particular that: \n\n * Hiring managers may view your performance appraisals, original resume, transcripts or other performance-related documentation in your personal file. This information will be held in confidence.\n * If you are selected to interview for a position, you must notify your direct supervisor before participating in the interview process.\n\n\n\nAs a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc\n\nMicron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.\n\nTo learn about your right to work click here.\n\nFor US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron\u2019s People Organization at [email protected] or 1-800-336-8918 (select option #3)\n