Senior Manager, HR Operations

About The Institutes

A not-for-profit organization located in beautiful Malvern, PA, The Institutes have been the leading provider of risk management and property-casualty insurance education for more than 100 years. By living our values—Put the Customer First, Do What You Say, Work Together, Be Innovative and Do the Right Thing— our talented team delivers innovative solutions that best empower risk and insurance professionals to help those in need. In 2019, The Institutes was named a Top Workplace by Philly.com for the fifth time. We understand the importance of work-life balance and provide excellent benefits and a friendly and team-focused work environment to drive employee engagement. 

Senior Manager, HR Operations

The Institutes are committed to providing customer-first innovative solutions that best empower risk and insurance professionals to help those in need. We have an excellent opportunity for a Senior Manager of HR Operations, who will be responsible for leading and optimizing HR operational processes to ensure efficiency, compliance, and a positive employee experience. This role oversees HR service delivery, systems, and policies, driving continuous improvement and alignment with organizational goals.

What You’ll Do

• Manage end-to-end HR operations including payroll, benefits administration, employee data management, and compliance. 

• Ensure adherence to labor laws, company policies, and regulatory requirements. 

• Identify and implement process improvements to enhance efficiency and accuracy in HR services. 

• Integrate AI-driven tools and analytics into HR processes to improve decision-making, enhance employee experience, and optimize workflows. 

• Ensure ethical and compliant use of AI in HR operations, including bias mitigation and data privacy. 

• Leverage HR technology and automation to streamline workflows. 

• Lead and develop the HR Generalists / HR Business Partners, fostering a culture of accountability and excellence. 

• Provide guidance and support for complex employee relations and operational issues. 

• Oversee HRIS administration and ensure data integrity. 

• Generate and analyze HR metrics to support strategic decision-making. 

• Partner with Generalists/HR Business Partners and other departments to deliver seamless HR services. 

• Act as a point of escalation for operational challenges and resolve issues promptly. 

What We’re Looking For:

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred). 

• 8+ years of progressive HR experience, with at least 3 years in a leadership role. 

• Strong knowledge of HR operations, compliance, and HRIS systems. 

• Excellent analytical, problem-solving, and communication skills. 

• Ability to manage multiple priorities in a fast-paced environment. 

• Experience with HR technology platforms  

• Familiarity with AI-powered HR tools and predictive analytics for workforce planning 

• Project management and process improvement certifications (e.g., Six Sigma) are a plus. 

The Best Part? The Benefits!

To enforce the importance of work-life balance, employees enjoy excellent benefits, including:

• 401(k) plan with company contribution up to 16%


• Generous time off package that includes paid vacation, personal, sick and holidays


• Paid maternity and parental leave


• Tuition reimbursement


• Medical, dental, vision and prescription coverage


• On our Malvern campus:  Free lunch every day when working on campus, onsite fitness center, and a beautiful 1.25 mile walking path

Role is hybrid with at least two days each week in the office. Candidates should be able to commute to Malvern, PA at least two days per week.