Senior Manager, IMEx & Performance Excellence

Use Your Power for Purpose

At Pfizer, our mission is to cultivate a best-in-class culture of continuous improvement and project management, empowering colleagues and streamlining effective processes. Whether managing projects or collaborating with others, your role in this team will simplify and accelerate our work, enabling us to deliver breakthroughs that transform patients' lives. Your contributions will make our operations more efficient and effective, fostering an environment where innovation thrives.

ROLE SUMMARY

The Digital Operations Center (DOC) is a key suite of digital solutions within Pfizer Global Supply (PGS), enabling a harmonized, digital view of manufacturing operations through workflow management, operational insights, performance management, and continuous improvement capabilities across the global manufacturing network. DOC supports the integration of manufacturing, quality, and supply chain processes and serves as a critical enabler of Integrated Manufacturing Excellence (IMEx) and operational excellence.

The Senior Manager, IMEx & Performance Excellence role is responsible for the business adoption, and value realization of IMEx-related digital solutions. Operating within Pfizer’s Federated Digital & Technology model, this role, prioritization, business adoption, and value realization while partnering closely with Digital & Technology teams responsible for engineering, application development, and technical delivery.

This is a highly visible global role supporting manufacturing sites across all regions within the Pfizer Global Supply network. The successful candidate will influence stakeholders across a complex global matrix, including manufacturing users, site leadership teams, functional leaders, and the PGS leadership team, to align priorities, guide investment decisions, and drive digital transformation initiatives that improve operational performance across the network.

The role will lead the business-side evolution of DOC through greater system and data integration, workflow automation, advanced analytics, Generative AI, and Agentic AI capabilities that accelerate data-driven decision making and create measurable business value.

CANDIDATE PROFILE

The successful candidate will be a strategic leader with strong business acumen, digital solution management expertise, and a passion for digital innovation. They will bring the ability to influence senior leaders, align diverse stakeholder groups, and drive measurable business outcomes across Pfizer’s global manufacturing network.

This individual must be comfortable engaging audiences ranging from manufacturing users and site leadership teams to vice presidents and enterprise stakeholders. Success in this role requires exceptional communication skills, strong executive presence, and the ability to translate complex operational challenges into scalable digital solutions that create value across the enterprise.

ROLE RESPONSIBILITIES

Strategy & Roadmap

• Own the multi-year roadmap for the DOC suite of digital solutions.
• Translate manufacturing business priorities, user needs, and operational objectives into a clear product strategy and prioritized roadmap.
• Develop business cases and investment recommendations supporting capital and operational funding decisions to improve operational performance and business outcomes.
• Partner with Digital & Technology teams to align business priorities, technical feasibility, and delivery plans.
• Ensure roadmap decisions balance business value, scalability, user experience, compliance requirements, and long-term sustainability.

Ownership & Delivery

• Serve as the voice of the customer for the DOC suite of digital solutions.
• Translate business requirements and user needs into a prioritized enhancement backlog, user stories, and acceptance criteria.
• Lead demand intake, business prioritization, and governance processes.
• Partner with key Digital partners and business stakeholders throughout the digital solution’s lifecycle to support capital planning, prioritization, and value realization activities.
• Define and track success measures and KPIs to ensure delivery of business value.

Global Stakeholder Leadership

• Build strong partnerships across manufacturing sites, Operational Excellence organizations, Quality, Supply Chain, and Digital & Technology teams globally.
• Influence and align with stakeholders across a highly matrixed organization without direct authority.
• Lead engagement with site leaders, functional leaders, and senior executives to establish priorities and drive adoption of strategic capabilities.
• Develop and communicate strategy, roadmap recommendations, business outcomes, risks, and recommendations to a broad audience from users to senior leadership.
• Represent manufacturing-user needs while balancing enterprise-wide priorities and scalability requirements.

AI, Data & Digital Transformation

• Lead business ownership of DOC capabilities and identify/prioritize opportunities to improve operational performance through automation, predictive insights, and digital & AI innovation.
• Partner with Data, AI, and Engineering teams to define business requirements, intended-use cases, and success measures.
• Ensure solutions align with Pfizer standards for responsible AI, data governance, security, compliance, and risk management.
• Promote trusted data practices and support data-readiness efforts necessary to enable advanced analytics and AI capabilities across manufacturing operations.

Adoption & Value Realization

• Lead business readiness and adoption strategies for major releases and platform enhancements.
• Partner with manufacturing sites and stakeholder groups to drive sustainable adoption and value realization.
• Establish mechanisms to capture user feedback and translate insights into future improvements.

BASIC QUALIFICATIONS

• Applicant must have a bachelor's degree with at least 6 years of
  experience; OR a master's degree with at least 5 years of experience; OR a PhD with 1+ years of experience
• Experience in business product ownership, digital transformation, manufacturing operations, IMEx/OpEx, or related disciplines.
• Demonstrated experience translating business strategy and customer needs into successful digital solution outcomes.
• Experience working within Agile product-delivery environments.
• Proven ability to influence and align stakeholders across functions and organizational levels without direct authority.
• Demonstrated experience influencing senior leaders and driving alignment across multiple functions, sites, and organizational levels.
• Demonstrated experience leading complex global initiatives involving multiple stakeholder groups and geographic regions.
• Strong communication, facilitation, and stakeholder-management skills.
• Experience operating in a regulated environment.

PREFERRED QUALIFICATIONS

• Advanced degree in Business, Engineering, Operations, Computer Science, Data Science, or related field.
• Experience supporting manufacturing, supply chain, operational excellence, quality, or industrial operations environments.
• Experience managing enterprise-scale digital solutions or platforms.
• Experience developing business cases, roadmaps, investment strategies, and value-realization frameworks.
• Experience leading digital, data, analytics, automation, or AI-enabled business transformation initiatives.
• Familiarity with Generative AI, Agentic AI, advanced analytics, and digital manufacturing technologies.
• Product Management, Agile, Lean, or Change Management certifications.
• Experience influencing senior leaders and driving business transformation across large, global organizations.

 
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

PHYSICAL/MENTAL REQUIREMENTS

Global role requiring ad hoc work outside of typical hours to support global time zone needs.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Travel requirements could be up to 25%

Work Location Assignment: Hybrid

 

 

The annual base salary for this position ranges from $124,400.00 to $207,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

 

 

 

 

 

 

This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

 

 

Relocation assistance may be available based on business needs and/or eligibility.

 

 

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

 

 

 

 

 

 

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

 

 

Continuous Imprv and Proj Mgmt