Senior Manager, Insights & Analytics

Summary:

The Senior Manager, Insights & Analytics leads Gardner White’s data team and owns the strategy behind what the business measures. The role sets the data and reporting roadmap, owns the weekly business review, partners with department leaders to define and measure their KPIs, and carries modeling and analysis workstreams alongside the VP of Insights & Analytics. This is a working manager role: hands-on in the analysis and the code while leading the team. Gardner White’s analytics estate runs primarily in R on Posit Connect, with a migration to SAP Business Data Cloud underway. 

This position reports to the Chief Technology Officer and partners as a peer with the VP, Insights & Analytics. It leads the Insights & Analytics team and carries a CTO-backed mandate to set reporting standards and certified metric definitions across departments. The role is expected to remain hands-on in the analysis and the code while leading the team

Job Responsibilities: 

Team Leadership 

• Lead, coach, and develop the analytics team; set standards for analysis, reporting, code review, and documentation 
• Own intake and prioritization for data and reporting requests, including declining work that does not earn its place 
• Hold accountability for the quality and reliability of what the team delivers 

Data & Reporting Strategy 

• Own the data and reporting roadmap: what gets built, in what sequence, and what gets retired 
• Set platform and tooling direction, including the forward architecture for the SAP Business Data Cloud migration 
• Expand self-service so departments can answer routine questions without submitting a request 

Analytics & Modeling 

• Build and maintain predictive models and designed experiments alongside the VP of Insights & Analytics 
• Deliver the analysis behind ambiguous, high-stakes business questions 
• Translate findings into recommendations executives and department leaders can act on 

Business Review & KPI Partnership 

• Own the weekly business review end to end: agenda, content, facilitation, and follow-through 
• Partner with department leaders to define their KPIs and the reporting structure around them 
• Establish and maintain certified metric definitions so departments work from the same numbers 

Data Platform & Engineering Oversight 

• Own the health of the analytics pipeline estate: maintenance, monitoring, and troubleshooting 
• Scope and deliver integrations for new data-generating systems, typically three to four per year 
• Document pipelines, models, and definitions so no critical process depends on one person’s knowledge

Qualifications needed to perform this position:

• Bachelor’s degree in Statistics, Data Science, Computer Science, Economics, Mathematics, or a related field 
• 5+ years in analytics, data science, or business intelligence, including experience leading or mentoring others 
• Advanced SQL, plus strong proficiency in R or Python. R is preferred, as the analytics estate runs primarily in R; fluency in the second language is expected to develop on the job 
• Experience building and deploying predictive models and designing experiments 
• Experience with an enterprise BI platform (Power BI preferred) and a modern cloud data platform 
• Experience setting an analytics roadmap and making platform or tooling recommendations to leadership 
• Track record partnering with senior business leaders to define metrics and influence decisions 
• Retail or ecommerce experience preferred; SAP or Posit Connect exposure a plus 

Supervisory Responsibilities: 

This role has supervisory responsibilities including the Insight and & Analytics team.

Work Environment:

This role primarily operates in an office environment. 

Physical Demands:

The employee may need to sit for extended periods, use a computer, and occasionally lift or move objects weighing up to 30 pounds. 

Travel:

There will be opportunities to travel for continuing education and industry conferences. 

Position Type/Expected Hours of Work:

This is a full-time position, with expected hours of work set based on the needs of the business. Flexibility in scheduling may be required to accommodate special projects 

This job description is intended to convey information essential to understanding the scope of this position. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role. 

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status under applicable law.