Senior Manager, Integration Services

Ingram Content Group (ICG) is currently seeking a Senior Manager, Integration Services to join our team in LaVergne, TN (Greater Nashville area). This person manages an application development team and oversees the development and maintenance of financial applications to include both internal development and the extension or customization of commercial applications. Instructs, directs, and checks the work of software developers. Works with customers and technical staff to resolve complex problems with software and responds to suggestions for improvements and enhancements. Manages the application product portfolio and provides strategic vision and leadership. Communicate with the Product Advisory Board to develop, manage, and maintain advanced product line roadmaps, priorities and timelines. This position will be expected by hybrid and work from the Ingram headquarters 4 days per week.

Want to help explore and build new ways to deliver content to the world? 

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel.  We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization.   Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. 

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you! 

The ideal candidate will have the following minimum qualifications:

• Bachelor’s degree in computer science or related field or directly related experience
• 8+ years of application developer/software engineer experience
• 5+ years of previous team leadership, supervisory experience, technical lead or project management roles

We have a preference for:

• Strong technical knowledge of EDI standards (X12, EDIFACT) and integration protocols (AS2, APIs, adapters like ODBC/JDBC, HTTPS, SFTP, etc.)
• Experience integrating with e-commerce platforms, order management, supply chain systems, finance, and human resource systems.
• Experience working with IBM PEM and Sterling Integrator
• Experience implementing API Governance
• Agile project leadership experience or relevant certification (e.g., Scrum Master, SAFe)
• Knowledge of organization, operating procedures and policies of the company
• Experience with Micro-Service architecture
• Experience with system modernization tactics and practices
• Knowledge of software development best practices
• Knowledge of Financial systems and related tools to support enhancements, migration, upgrades and package deployments.
• Knowledge of Structured Query Language

The Senior Manager, IT Integration Services key responsibilities are:

• Manages a group of integration developers; sets direction, monitors progress and provides technical oversight with a focus on platforms like IBM Sterling B2B Integrator, Partner Engagement Manager (PEM), TIBCO, Kafka, and Mabbit MQ etc.,
• Oversee the onboarding process of trading partners and the maintenance and enhancement of EDI, SFTP, Bulk Data and API integrations.
• Develops and modifies internal and external facing software applications.
• Coordinates application development with contract developers and other Ingram company developers.
• Provides full application development life cycle support, including specifications, prototypes, development, quality assurance and deployment.
• Communicates effectively with internal and external users as needed to support channel integration, development and support.
• Supports development with appropriate documentation.
• Provides task and project level estimates scoped by available information.
• Engage business partners to reach agreement on decision points.
• Maintains or acquires an expert level of knowledge relative to the product and applicable business domain.
• Develop product line strategic vision, incorporating customer needs with market opportunity and company strategy.
• Manages product line as a business and is responsible and accountable for performance.
• Understands and develops subject matter expertise on product line’s competitive landscape.
• Runs beta and pilot programs with early-stage products and samples.
• Works with third parties to assess partnership opportunities and external requirements.
• Develops a clear definition of product strategy and roadmap.
• Develops the core positioning and messaging for the product.

Hiring Salary Range: $144,000 - $183,000k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code & Flexible Schedules (per team)

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish