Senior Manager IT Service Management

Logistics at full potential. 

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

Logistics at full potential.

At GXO Logistics, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. As the Senior Manager of Information Technology (IT), you will be responsible for driving the global strategy, governance, and execution of reliability engineering across GXO’s technology ecosystem.  Join GXO, and we’ll equip you with the very best tools to grow and develop your career to a level that will exceed your expectations.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

• Set the global reliability vision, strategy, and multi‑year roadmap aligned with enterprise objectives and digital transformation priorities.


• Lead strategic investment recommendations (tools, platforms, capabilities) to strengthen global IT resilience.


• Serve as the executive‑level leader for the most critical, high‑visibility global incidents, providing authoritative direction and rapid decision‑making.


• Oversee design of observability standards, metrics, and telemetry strategies that deliver real‑time visibility across all technology domains.


• Champion adoption of AI/ML‑driven predictive alerting, automated remediation, and self‑healing infrastructure.


• Lead distributed global teams with responsibility for SRE, major incident management, reliability engineering, and operations excellence.

What you need to succeed at GXO:

At a minimum, you’ll need:

• Bachelor’s degree in Business, MIS or a related field, or equivalent related work or military experience


• 5 years in IT operations, SRE, application development, reliability engineering, or service management.


• Proven experience leading major incident response in a complex, enterprise-scale environment.


• Strong background in SRE practices, automation development (Python, JAVA, or similar), and observability tooling.

It’d be great if you also have:

• 15+ years with at least 7+ years in global leadership roles leading large scale technology operations.


• Executive level communication and decision making under pressure.


• Expert level understanding of global reliability engineering, cloud resilience, observability, and enterprise architecture.


• Proven ability to build global reliability strategies and lead transformative initiatives.


• Ability to effectively prioritize and organize workload; able to allocate time and resources to ensure that work is completed accurately and efficiently within established time frame

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.