Senior Manager, Lastmile Management (Capacity Planning)

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang.

Position: Senior Manager, Lastmile Management (Capacity Planning)

Role Overview

The Senior Capacity Planning Manager role plays a strategic part in establishing KPIs, forecasting logistics capacity, integrating sales forecasts into planning, analyzing driver performance, and developing workforce planning tools to optimize last mile and middle mile operations.

Key Responsibilities

• Establish key performance indicators and benchmarks for planning and forecasting into last mile and middle mile logistics.


• Prepare and share daily/monthly last mile and middle mile capacity manpower and asset planning models and collaborate with operations teams to execute.


• Connect with S&OP(Sales & Operations Planning) to collect the GMV/Sales forecast and transform them into the logistics expansion planning.


• Measuring the last mile driver's performance analysis of multiple cost models and design the route/area-wise productivity of each driver.


• Support the development and implementation of workforce planning tools for accurate capacity forecasting.

Essential Qualifications:

• 8+ years of relevant experience in logistics last mile and middle mile.


• Proven experience in data processing and analysis to build models that support business decisions.


• Strong communication skills across various contexts.


• Strong analytical mindset and data-driven approach.


• Proficiency in MS Office, Advanced Excel, Google Sheet, Tableau and SQL/Python.

Prefered Qualifications:

• Degree in Business, Logistics, Supply Chain, or Industrial Engineering.


• Experience in planning and project management.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.


• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.


• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.


• Coupang does not discriminate against disabled applicants or those with veteran status.


• We are proud to offer equal opportunities for all applicants.


• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/