Senior Manager, Museum Sales

Description

Position Title: Senior Manager, Museum Sales

FLSA Classification: Full-time, exempt.

The Country Music Hall of Fame and Museum has an opening for a full-time, exempt Senior Manager of Museum Sales in the Museum Sales Department.

Company Overview: Located in the heart of downtown Nashville, the Country Music Hall of Fame® and Museum documents and interprets the history of country music—a musical genre and culture central to the identity of the city, the state, and the nation. Accredited by the American Alliance of Museums, the museum proudly combines subject expertise, ambitious research, and preservation of an unparalleled collection with expressions of creativity in music, art, and history. The museum collects artifacts that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions. The core exhibit follows the story of country music from its folk beginnings through its evolution as a commercial art form. Rotating exhibits examine a broad range of topics, from country classics to contemporary and emerging artists in American Currents. The museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Elvis Presley and many others recorded.

What We Offer for Full-Time Staff: 

• Medical, Dental, Vision, Life Insurance Options
• Competitive Pay
• Paid Vacation and Sick Days
• Paid Holidays (13) and Floating Holidays (2)
• 401(K) with Up to 3% Employer Match
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Service Student Loan Forgiveness  
• FREE 24/7 Downtown Parking and Transit Benefits
• Continuing Professional Offerings
• Complimentary Museum Admission (For Yourself, Family, and Friends)
• Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more) 
• Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
• Opportunities to Attend Exhibit Openings, Concerts and Special Events
• Employee Engagement Activities and Opportunities
• FSA and Dependent Care Options 
• Dog Friendly Work Environment
• Volunteering and Community Engagement Opportunities

Departmental Overview: The Museum Sales Department creates products to attract new audiences and inspire loyalty, through engaging interaction and effective, educational communication while providing vital revenue for the Museum. Through B2B and B2C relationships, the department is responsible for all admissions revenue lines at the Country Music Hall of Fame and Museum, RCA Studio B, and Hatch Show Print.

Job Overview: The Senior Manager, Museum Sales role is to promote and sell the Country Music Hall of Fame and Museum, Historic RCA Studio B, Hatch Show Print, and other related products pursuant with the mission of the Country Music Foundation. The Senior Manager, Museum Sales reports to the Director of Museum Sales and is responsible for developing new business while managing and growing existing business to achieve revenue goals. Target markets include both transient visitors and group tours. A flexible schedule is necessary as travel is required for the position. 

Specific Job Duties: 

• Provide helpful tactics and guidance for Sales Coordinators.
• Manage all accounts in assigned geographic and vertical markets.
• Schedule, host, offer suggestions, and provide exemplary follow-up for FAM tours and site visits. 
• Receive all web generated and CVC leads and distribute to appropriate sales representative.
• Assist Director of Museum Sales in managing and approval of all marketing initiatives in assigned markets.
• Attend industry tradeshows and participate in city sales missions into target markets.
• Process reservations for all group tour operator products/packages.
• Conduct guided tours of the Country Music Hall of Fame and Museum and RCA Studio B.
• Work with Director of Museum Sales on select market initiatives, new business development, and discount and promotional programs.
• Aggressively up-sell the Guided Museum Tour, Historic RCA Studio B, songwriter programs, Hatch Show Print, group meals, and group performance opportunities. 
• Develop and maintain close working relationships with industry partners, local receptive operators, the Nashville Convention and Visitors Corporation and the Tennessee Department of Tourist Development.
• Assist with and facilitate reports and schedules on a weekly basis.
• Service group songwriter sessions and group performances, conduct guided tours of Museum, Historic RCA Studio B and Studio B Recording Packages.

Requirements

Minimum Qualifications:

• College Degree or Equivalent Experience

Preferred Qualifications:

• Knowledge of the hospitality and tourism industry
• Fluent in a second language
• Familiarity with Nashville, TN and knowledge of Country Music past and present are highly desirable skills for this position.

Key Qualifications (Knowledge, Skills & Abilities):

• At least 10 years of sales experience
• Outstanding communication skills, proper phone etiquette, and a high comfort level with public speaking.  
• Must possess quality customer service skills while being sales minded with a “can do” attitude.  
• General computer skills, knowledge of Microsoft Office and willingness to learn Tessitura reservation systems and Event Management Systems (EMS) software is required. 
• Candidates must have exemplary organizational skills with strong attention to detail and the ability to multi-task and work well under time constraints while meeting multiple deadlines.  
• Flexible schedule to include working weekends and overnight travel is required. Must have own transportation to drive to and from Historic RCA Studio B. 

Conditions of Employment:

• Must be able to work a flexible schedule including weekends, evenings and some holidays

Notes to Applicant:

The Country Music Hall of Fame® and Museum is an equal opportunity employer. We respect the varied attributes, characteristics, and perspectives that make each person unique. The museum promotes an environment of respect, communication, and understanding, while actively providing opportunities for all employees of all backgrounds the skills, experience, and information necessary to succeed. The museum does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions), national origin, political affiliation, gender identity, sexual orientation, disability, genetic information or characteristics, age, membership in an employee organization, military or veteran status, or other non-merit factor. The Country Music Hall of Fame® and Museum does not tolerate discrimination or harassment based on any of these characteristics. 

We are a drug-free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions. The Country Music Hall of Fame and Museum is committed to providing a safe and secure environment for its staff and visitors. All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification, including federally mandated E-Verify processes, as required for position.

Due to the high volume of applications received for this position, hiring managers will only contact candidates they are interested in scheduling for an interview. Please refrain from calling to inquire about the status of your application. 

Please upload a resume and cover letter when applying for the position.

Applications are only accepted online on our career page: https://www.countrymusichalloffame.org/careers