Employment Type:

Shift:

Description:

POSITION PURPOSE:

The Senior Manager of Outpatient Services provides strategic leadership, operational oversight, and clinical support for the following programs: All Adult Outpatient Services including SUD; All Child Outpatient Services including School Based Outpatient; Child Acute Partial Hospital Program and Certified and Non-Certified Peer Program

WHAT YOU WLL DO:

Leadership and Program Management

• Develop and implement strategic plans, goals, and performance measures
• Monitor program effectiveness and implement quality improvement initiatives.
• Ensure services are delivered in accordance with organizational policies, evidence-based practices, and applicable regulations. Foster a culture of accountability, collaboration, and continuous improvement.
• Ensure the delivery of high-quality, client-centered services that meet the needs of diverse populations.
• Monitor service utilization, client outcomes, and program performance indicators.
• Oversee audits, inspections, and accreditation activities
• Develop and maintain relationships with referral sources, healthcare providers, community organizations, and funding agencies.
• Represent the organization at community meetings, professional events, and stakeholder forums.
• Support business development and program expansion initiatives.

Staff Supervision and Development

• Recruit, hire, train, supervise, and evaluate program supervisors.
• Ensure staff maintain required licenses, certifications, and continuing education requirements.
• Promote employee engagement, retention, and a positive workplace culture.

Financial and Administrative Management

• Develop and manage program budgets and monitor expenditures.
• Analyze financial and operational data to improve efficiency and effectiveness.
• Monitor productivity, billing, and revenue cycle performance.
• Identify opportunities for program growth, funding, and resource development.

MINIMUM QUALIFICATIONS:

• Master’s degree in psychology, social work, counseling, marriage and family therapy, or related field required.
• 5 Years in a supervisory and/or program management role including direct supervision of team members.
• Strong knowledge of Behavioral Health Industry laws, regulations, policies, and procedures which govern the assigned program area.
• Solid Clinical Background in Child Behavioral Health Services.
• Pre-employment drug screen
• Access to Transportation
• Act 33/34/73 Clearances

HIGHLIGHTS/BENEFITS

WORK SCHEDULE This is an Exempt (salary) position.  Primarily Monday through Friday daylight.

Great Benefit Package: (Benefits start Day 1 of employment):403B with employer match; Paid Time Off (PTO); Medical, Dental, Vision; Life Insurance; Paid Holiday Days; Plus more………

ABOUT PITTSBURGH MERCY
We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care.
 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.