Senior Manager Omnichannel Customer Marketing

Have you ever enjoyed Arnold\u00ae, Brownberry\u00ae or Oroweat\u00ae bread? A Thomas\u2019\u00ae English muffin or bagel? Or perhaps snacked on a Sara Lee\u00ae, Entenmann\u2019s\u00ae or Marinela\u00ae cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!\u00a0 More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.\u00a0 #LI-SO1 Come join the largest baking company in the world and our family of 20,000 associates nationwide! Top Reasons to Work at Bimbo Bakeries USA: Salary Range: $102,000 - $142,800 Annual Bonus Eligibility Comprehensive Benefits Package Paid Time Off 401k \u0026amp; Company Match Position Summary: Bimbo Bakeries USA (BBU) is undergoing a marketing transformation to accelerate brand growth. The Senior Manager of Omnichannel Customer Marketing will be critical in significantly accelerating sales growth via digital modalities across all major customers and major pureplay platforms across our portfolio of bread and baked goods. This leadership role requires a proven track record of success in developing and executing eCommerce strategies, building capabilities to transform, building strong customer relationships, and driving significant revenue growth. This role leads a team of 5 Associates, reports to the Senior Director of Consumer Experience \u0026amp; Analytics and is part of the Marketing Center of Excellence at Bimbo Bakeries USA. This role also leads cross-functional teams, liaises with sales and agency partners, guides strategy, establishing processes, and drives effectiveness. Key Job Responsibilities: Omnichannel/eCommerce Expert: Lead the development and execution of customer-specific omnichannel marketing strategies, integrating digital, in-store, and promotional tactics. Serve as the internal and external eCommerce expert, educating cross-functional teams on best practices, emerging trends, and platform capabilities. Lead retail media network JBP negotiations and process collaborating with customer team, media team and other internal stakeholders. Drive eCommerce marketing initiatives across retailer platforms, including PDP optimization, retail media, search strategy, and digital shelf management. Collaborate with external agencies and internal stakeholders to ensure seamless execution of customer programs. Manage budget allocation and ensure efficient use of resources across customer programs. Own the relationship with retailers through the Retail Media Networks and Digital Category Managers to grow Bimbo Bakeries Brands Digital Penetration. Monitor and analyze and report on Customer eCommerce performance/KPI\u2019s as well as program performance in collaboration with the Analytics team, leveraging data to optimize campaigns and inform future strategies. Lead change management and stay on top of trends to future proof our online business to continue to grow. Team Leader: Lead, coach, and develop a team of 5 Associates, dedicated to Digital Shelf/Syndication and Omnichannel eCommerce Customer development/marketing. Build, lead, and mentor a forward-thinking team, providing guidance, coaching, and development opportunities to foster growth and improve performance. Model leadership behaviors that build trust, accountability, and a culture of continuous improvement. Manage and coach syndication lead to ensure we are future proofing our business. Cross-functional Collaborator: Connect the dots cross-company to ensure eComm/Omni activity is flowing through from marketing strategy to execution at retail. Partner with Sales, Category Management, and Brand Marketing to identify customer opportunities and translate insights into actionable marketing plans that ladder up to total customer strategy Drive the importance of eComm/Omni through the organization as the subject matter expert sharing learnings and knowledge to drive growth for the business. Partner with Full Funnel Media team and Rise Media on optimizing media strategy and media buy in support of brand/sales goals at retailers. Collaborate with Partnership and Content team to build consumer led programming and creative Participate in annual operating plan and comms plan activities and represent the Omnichannel customer point of view from strategy to execution. Key Behavioral Competencies: Leads through change with confidence and resilience, inspiring teams to stay focused and energized even when facing roadblocks. Demonstrates strong people leadership, with a proven ability to motivate, coach, and grow direct reports while empowering them to take ownership. Relationship builder who practices empathy and respects diverse backgrounds and needs.\u00a0 Authentically builds credibility and followership through courage and self-awareness, resulting in allies.\u00a0 Recognizes others for their accomplishments and finds opportunities to celebrate big and small wins.\u00a0 Thinks systemically, navigating complexity, uncertainty, and ambiguity with a structured, solutions-oriented mindset. Strong problem-solving and analytical skills; ability to determine critical issues and develop effective action plans.\u00a0 Effective verbal and written communication skills, with the ability to use storytelling to influence decisions. Gritty and resourceful when necessary.\u00a0 Trusted to make well-informed decisions and take evidence-based risks.\u00a0 Self-starter who can meet deadlines, is well organized and can work autonomously.\u00a0 Demonstrates strong project and process leadership, with the ability to design, implement, and continuously improve ways of working across teams. Experience working in a remote team setting under pressure and in a fast-paced environment.\u00a0 Continuous learning mentality as the industry adapts in this ever changing space. Leadership Competencies: Adapts approach and attitude in real time, according to the changing demands of different situations.\u00a0 Creates a climate where people are motivated to do their best to help the organization achieve its\u202fobjectives.\u00a0 Holds self and others accountable to meet commitments.\u00a0 Makes\u202fsense\u202fof complex, high quantity, and sometimes contradictory information to effectively solve problems.\u00a0 Education and Work History: Bachelor\u2019s level degree required, Master\u2019s degree being a plus. 8+ years of relevant experience in eCommerce/Omnichannel Customer. The ideal candidate will have eCommerce or Omnichannel/Shopper experience. Consumer Packaged Goods (CPG) experience is preferred. Experience in working cross-functionally and leading teams. Ability to travel 10-20% as needed. The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job. Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.