Senior Manager, Online Journey

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

SALARY: $125,600 - $149,150, bonus and long-term incentive eligible

ROLE SUMMARY:

Digital Transformation is the department within AB's sales organization that builds technology that enables More Sales, Greater Profitability & Happier Customers.

The Sr. Manager of Online Journey will support the Sr. Director in the strategy and product roadmap for BEES, AB's proprietary e-commerce platform. BEES helps retailers connect more seamlessly with their AB Wholesaler for account management, ordering and more. This role will also support implementation of new features in coordination with the product team and wholesaler enablement leads.

JOB RESPONSIBILITIES:

• New Feature Discovery & Research: Documentation of user pain points, market opportunity metrics, etc. Partner with Sr. Director of Online Journey & Care on quarterly roadmapping work with BEES product and engineering team. This routine involves user research, analytics and
• Implementation of New Features: Lead the roll out of new functionality on the BEES APP or WEB experience, speaking with Wholesaler facing teams and/or Wholesalers directly as needed to set customization of features.
• Product Analytics: Partner with BEES data team on analyzing performance of product functionality in terms of usage, GMV impact, user retention, etc.
• Training: Partner on the development of SOP's and training for application features. Collaborate with Director of BEES CARE on training of L1 support and with Sr. Director of Enablement on Wholesaler & Retailer facing training

JOB QUALIFICATIONS:

• 4+ Years in Product Operations or Product Management Role
• 4+ years leading a customer service team
• Experience with SQL, Mixpanel, Databricks
• Experience with the Atlassian Suite
• Highly organized, comfortable presenting to Senior Stakeholders
• Ability to travel 20% within the US
• Bachelor's Degree
• 5 days in office