Senior Manager, Operational Excellence - Generous Compensation

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Senior Manager of Operational Excellence 

This position is eligible to hire in Chicago, Phoenix, and New York. 

Summary/Objective:

As the Senior Manager, Operational Excellence, you will drive  OpEx capability development programs for the company and partner with functional leaders to define and execute improvement initiatives across the entire HelloFresh US operations. This individual will coordinate with local Distribution Center and Central teams to drive improved performance in Quality, Service, and Efficiency. In addition to general knowledge of Operational Excellence techniques, the Senior Manager, Operational Excellence should also have subject matter expertise in one or more specific areas of operations.

The Senior Manager, Operational Excellence identifies key opportunities and gaps in the core business processes; aligns resources to these priorities; ensures appropriate charters and quality improvement methodologies, tools and techniques are being leveraged to drive improvements; and continues to be an advocate for future operational improvements by partnering with and challenging the business and leadership in system thinking and new ideas.

Essential Functions

• Responsible for development and implementation of HF Operations Strategic projects including Continuous Improvement, Change Management, cost optimization, and Operational Excellence Training.
• Assist in leading large scale and complex improvement projects within operations or across facilities and effectively coordinate these programs with the project teams.
• Assure that practices promoting continuous improvement are adopted by the organization to drive improvements in morale, quality, delivery and cost.
• Project leadership includes: identifying opportunities; defining and financially justifying projects; negotiating resources; launching project teams; using good project management to manage team activities; training and coaching of Lean resources assigned to the team; leading teams to execute projects with problem solving methodology; tracking project status and results; anticipating and removing project barriers; and developing team members.
• Ensure projects are integrated and aligned with other business activities, improvement projects and business strategy and coordinated with the appropriate project/process owners to accomplish the project goals (whenever possible).
• Communicate best practices and key learning's across the organization.
• Support the company’s commitment to employee engagement, critical thinking and innovation
• Utilizes continuous improvement tools and methodology to conduct root cause analysis
• Leads risk identification and risk mitigating planning
• You lead change management planning and execution for projects. Ensures effective, accurate, and timely communication of project information to meet the needs of identified partners.
• Utilizes negotiation, facilitation, meeting management, and conflict resolution skills to enhance cross-functional team performance.
• Facilitates project post-mortems with all key partners and identify key areas for process improvements
• Manage a small team of direct reports. Influence a large team of indirect reports including associates, managers, and leaders across the US.
• Ability to travel up to 75% of the time.
• May perform other duties as assigned.

Competencies

• Leadership   
• Time Management     
• Respectful Coaching Techniques   
• Thoroughness
• Performance Management of team members
• Detail Oriented and Results Driven
• Conflict Resolution
• Cross functional collaboration
• Selection and Interviewing skills          

Required Education and Experience

• Bachelor’s degree and  related management work experience.
• At least 5 years of work experience in a production environment
• Six Sigma / Lean Certification

Preferred Education and Experience

• Master’s degree.
• At least 7 years of work experience in a production environment, specifically targeted towards Continuous Improvement related work

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe: [email protected]
• APAC: [email protected]
• United States: [email protected]
• Canada: [email protected]