Senior Manager, Portfolio Operations

Company DescriptionVisa is a world leader in payments and technology, with over 259 billionpayments transactions flowing safely between consumers, merchants,financial institutions, and government entities in more than 200 countriesand territories each year. Our mission is to connect the world through themost innovative, convenient, reliable, and secure payments network,enabling individuals, businesses, and economies to thrive while driven bya common purpose - to uplift everyone, everywhere by being the best way to payMake an impact with a purpose-driven industry leader. Join us today andexperience Life at Visa.Job DescriptionThe Commercial and Money Movement Solutions (CMS) organization bringspayment solutions and associated services to clients around the globe.Ourglobal clients and partners deploy our solutions to serve the needs of SmallBusinesses, Middle Market Clients, Large Corporate Clients, MultiNationals, Treasury, and Government entities.We work closely withIssuers, Merchants, FinTechs and other players in the payments ecosystemto deliver these services.Our focus is to identify needs, assessopportunities, and quickly act upon our vision while ensuring successfulproducThe Portfolio Operations team is part of the Commercial and Money MovementSolutions (CMS) Strategy and Operations organization. The SeniorManager, Portfolio Operations role will support the Senior Director inleading portfolio operations workstreams and cadences and driving our agiletransformation journey across our global product and technology teams.Thecandidate will play a vital role as a change agent, partnering closely withglobal product leadership and portfolio teams to support continued adoption ofVisa's Transformation Reimagine Work efforts across the Visa CommercialSolutions (VCS) and Money Movement Solutions (MMS) organizations.We are looking for a Lean Agile expert with extensive change leadershipexperience, a proven track record of implementing agile practices, and ahistory of driving efficiencies across product and technology delivery. Thisrole will partner closely with our product and technology teams to leadtransformation programs and portfolio operations deliverables across ourglobal CMS organization. This role will be accountable for leadingtransformation efforts across the business while shaping the behaviors,processes, and practices that enable Visa to design, build andsuccessfully launch new global solutions for our customers and clients.Essential FunctionsLead the development and coordination of executive QBRs to report on deliveryagainst our product roadmaps, highlight challenges and risks, and overallprogress against CMS transformation priorities.Partner closely with product and portfolio leads within VCS and MMS to definetemplates, identify operational efficiencies, optimize processes, anddefine and standup new frameworks as needed.Become a Jira Align (JA) subject matter expert and partner with leadsacross CMS Product and Technology to optimize JA adoption, set upappropriate work hierarchies, and automate reporting.Lead the overall agile transformation effort across CMS including definitionof OKRs and ownership of the roadmap. Work with senior leaders in Product andTechnology and their supporting product delivery teams to define and assessoptions, and drive execution of the CMS Transformation roadmap.Represent CMS priorities while collaborating with the Central ProductOperations team to align on Visa-wide transformation efforts, frameworks andprocesses. These efforts include quarterly published roadmaps in the ProductCatalog, the Visa Product Lifecycle Methodology, and Product Taxonomyworkstreams.Coordinate the development and implementation of holistic communicationsacross CMS organizations throughout transformation effort. This includes closepartnership with CMS Product and Technology teams to cascade processes andcommunication from the Central Product Operations team.Go beyond theory to develop and implement standardized agile mindsets,behaviors, and practices practically and pragmatically across CMS productand technology organizations.Provide coaching across all levels to adopt and apply agility and LeanThinking and Agile practices to increase business value delivery.Create strategic alliances with our Technology team and other internalpartners to define frameworks and reporting to accelerate adoption of the VisaAgility Framework.Provide a clear path to accomplish agile transformation outcomes and definequantitative frameworks to measure success, measure and track progressagainst Transformation OKRs.Remove barriers and create problem solving environments, highlightchallenges to execution and seek leadership support as appropriate.
Key Competencies for success in the role:Role model an agile and adaptive mindset, and provide ongoing feedback andcoaching across a broad range of employee tenure and seniority to facilitatemindset and behavior shifts across the organization.Balance strategy and execution orientation with the ability to quicklysynthesize information and communicate (story-tell) to share vision withconstituents at various levels.Be bold - don't be afraid to question, push, speak truth to seniorleaders, share your own point of view, and respectfully questionhistorical ways of operating.Strong emotional intelligence - someone who can read people and demonstrateoutstanding leadership and influencing skills including integrity,credibility, empathy, collaboration, and ability to connect people and work.Self-motivated, with low ego, a curious learner with a growth mindset.Strong organizational skills - able to scope and organize work,organizational structures, systems, people, and processes to drive value.
This is a hybrid position. Hybrid employees can alternate time between bothremote and office. Employees in hybrid roles are expected to work from theoffice 2-3 set days a week (determined by leadership/site), with ageneral guidepost of being in the office 50% or more of the time based onbusiness needs.QualificationsBasic Qualifications* 8 or more years of relevant work experience with a bachelor's degree or atleast 5 years of experience with an advanced degree (e.g. Masters, MBA,JD, MD) or 2 years of work experience with a PhD

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