This role is responsible for the overall delivery of technical solutions initiatives. Serves as the primary point of contact for the delivery, operations, and support of complex technology solutions. Work cross-departmentally and cross-organizationally to ensure the successful delivery of technology solutions initiatives. Interface with all levels of management, business owners, technical owners, team members, information security, and vendors/partners to define project priorities and outcomes. Oversee the build and deployment of complex solutions for customers using innovative automation tools, modern technologies and effective use of managed staff assigned to various IT efforts, to ensure successful delivery of initiatives.
This role specifically, will provide strategic and operational leadership for the Technical Operations organization, which is foundational to the Commercial Services organization including the company's largest enterprise-wide initiative, BlueCard Modernization. The team enables centralized BlueCard processing across all 33 BCBS Licensees, directly supporting BCBSA’s goals of scale, resiliency, operational consistency, and cost efficiency.
Serve as the primary point of contact within the organization for business, information security, and IT leadership, ensuring the successful delivery of assigned technical solutions. Coordinate cross-functional efforts to meet delivery objectives.
Establish and maintain effective controls for technical solution delivery initiatives. Define overall solution scope with business and project management office, estimate requested scope, and identify team resource capacity. Balance scope estimates and capacity to ensure successful delivery, address gaps, and document technical delivery roadmap.
Provide cross-team leadership to drive technical solution delivery to a successful conclusion. Proactively identify and address issues, maintain momentum, and implement solutions.
Collaborate effectively across all teams, navigate solutions to issues with a win-win approach, and maintain positive working relationships with all stakeholders.
Apply technical skills in the development and delivery of technical solutions as needed, following established methodology processes and practices.
Lead and manage a team with the aim of driving effective performance management, fostering professional growth, and creating a positive and inclusive work environment. This role is dedicated to utilizing strong leadership and communication skills to motivate and inspire team members, ensuring they are aligned with and committed to achieving the organization’s goals.
The posting range for this position is:
131,908.44 - 178,386.14
Qualifications:
Education
- Required Bachelor's Degree in computer science, Information Systems, Business Administration, or equivalent work experience.
- Preferred Master's Degree in Computer Science, Information Systems, Business Management, or equivalent work experience.
Experience
- Required 7+ Years IT work experience, including application system architecture, design, development, and implementation
- Experience in managing operations inside large complex technology ecosystems/organization
- Experience with leading a team that includes building efficient, reliable, and scalable solutions in the cloud
- Experience with multiple development methodologies (Agile, SaFe, Waterfall, Xtreme Programming)
Knowledge Skills and Abilities
- Effective communication, presentation, and leadership skills
- Advanced technology project management skills
- Extensive knowledge of modern data processing platforms, cloud computing, object-oriented analysis/design, data lakes, data warehouses, data sharing, security, analytics, AI/ML, and Gen AI
- Ability to resolve conflicts between timeline, budget, and scope independently, with escalation of complex issues as needed
- Deep understanding of cloud security, including techniques for protecting sensitive data (PHI/PII) such as encryption, masking, and tokenization
- Knowledge of healthcare legal and regulatory requirements (HITRUST, SOC-2, HIPAA Privacy & Security, CMS regulations)
- Excellent interpersonal, presentation, and communication skills
- Ability to research and apply emerging technologies to the business
- Advanced analytical, information security, and conceptual skills
- High attention to detail, well-organized, and a self-starter
Certifications & Licenses
- Preferred: AWS Certified Developer - Amazon Web Services (AWS)
The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay.
We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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