Senior Manager, Product Management

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers

and our people

thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

What youll be doing:

Develop and communicate a clear product strategy and roadmap, aligning it with the company's vision and market opportunities.

Tailor website experiences to meet the specific needs and preferences of different customer segments.

Identify key moments of engagement, conversion, and potential friction in the customer journey.

Continuously monitor and analyze website & customer performance, gathering feedback and data to drive improvements and iterate on product features.

Implement A/B testing and other optimization techniques to improve website performance and user satisfaction.

Collaborate with UX/UI designers and developers to iterate on design elements and functionality.

Lead, mentor, and inspire a team of product managers to deliver high-quality products on time and within budget.

Conduct thorough market research to identify trends, customer needs, and competitive insights to inform product decisions.

Collaborate with engineering and design teams to define product requirements, user stories, and specifications.

Manage product launches, including go-to-market strategies, pricing, and promotional plans to ensure successful market entry.

Stay updated on industry trends and emerging technologies related to website optimization and user experience.

What you bring to the table:

Ability to identify and understand internal or external customer needs and interests and deliver customer-centric solutions.

Dedication to fostering an inclusive environment consisting of diverse individuals from varying backgrounds and cultures.

Ability to develop new insights; question conventional approaches; encourage new ideas; design and implement new solutions.

Ability to actively seek new ways to grow and be challenged using both formal and informal development channels.

Strong analytical skills and proficiency with analytics tools such as Adobe Analytics, GA4 and/or Fullstory.

Ability to effectively communicate with executive leadership, cross-functional teams, and external partners to ensure alignment and collaboration.

Proven success in bringing products to market and achieving business objectives.

Familiarity with A/B testing, SEO, and content management systems.

Ability to adapt to a dynamic and fast-paced environment.

Knowledge of agile development methodologies.

Qualifications - External

Whats needed- Basic Qualifications:

Bachelor's degree or equivalent work experience

8+ years of experience in product management, eCommerce, customer experience, with at least 2 years in a leadership role

Whats needed- Preferred Qualifications:

Experience in B2B eCommerce is a plus

MBA

We Offer:

Inclusive culture with associate-led Business Resource Groups

Flexible PTO (22 days) and Holiday Schedule

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

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