Senior Manager, Program Management (Instock Analytics)

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Overseas" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"

Position : Senior Manager, Program Management (Instock Analytics)

The Taiwan team is super excited to bring the selection, price, and convenience of Coupang to customers in Taiwan. As we rapidly scale this highly visible new market, we are looking for smart and driven leaders who want to solve tough problems and make a meaningful impact to the lives of customers and vendors in Taiwan. The Instock team is a critical component by managing inventory to build and maintain new selection while controlling costs such as overstock. The team works closely with cross-functional teams including business/vendor managers, supply chain, product, program and finance to deliver a world class e-commerce shopping experience.

What you will do?

Strategic Demand Forecasting

• Define and own the long-term vision for demand planning and forecasting across multiple categories or regions.


• Drive innovation in predictive models leveraging advanced statistical techniques and machine learning to improve accuracy and scalability.


• Influence senior leadership decisions on inventory investment and promotional strategies through data-driven insights.

Inventory Health Leadership

• Establish frameworks and governance for inventory health metrics (instock %, weeks of cover, CRaP risk, aged inventory) at scale.


• Lead cross-functional initiatives to reduce systemic defects and optimize working capital.


• Sponsor automation and analytics programs to proactively manage stock-outs and excess inventory.

Vendor Performance Optimization

• Design and implement global vendor performance measurement systems (OTIF, fill rate, ASN accuracy) with automated reporting and alerting.


• Partner with senior vendor managers and external partners to drive strategic improvement plans and measure impact on customer experience and profitability.

Process Innovation & Automation

• Champion end-to-end process automation in replenishment and demand planning by partnering with tech and science teams.


• Identify and prioritize opportunities for AI/ML integration to transform forecasting and supply chain operations.


• Influence roadmap decisions for internal tools and systems to enable scalability and efficiency.

Executive-Level Insights & Influence

• Deliver compelling data narratives and strategic recommendations in monthly/quarterly business reviews with senior leadership.


• Shape decisions on promotions, selection expansion, and supply chain capacity through quantitative analysis and scenario modeling.


• Act as a thought leader for supply chain analytics, mentoring teams and elevating organizational capabilities

Essential Qualifications:

• 10+ years of progressive experience in Demand Forecasting, Ordering, Procurement, Inventory Management, and Supply Chain.


• Proven track record of leading large-scale programs and influencing senior stakeholders across multiple business units.


• Advanced proficiency in SQL, BI tools, and statistical modeling; experience with machine learning applications preferred.


• Bachelor’s degree in Supply Chain, Operations Research, or related field; Master’s degree or MBA strongly preferred.


• Exceptional ability to communicate complex data insights to executive audiences and influence without authority.


• Demonstrated ability to set high standards, drive operational excellence, and deliver results in ambiguous environments.


• Experience in e-Commerce and/or Retail industry with global or multi-market exposure.


• Strong leadership skills with a passion for developing talent and fostering a culture of innovation.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer


• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.


• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.


• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.


• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

https://www.coupang.jobs/privacy-policy/