Senior Manager, Returns

We are seeking a dynamic and results-driven Senior Manager to lead ShipMonk’s enterprise Returns offering. This role serves as a central operator, strategist, and Merchant-facing representative, ensuring Returns initiatives are properly launched, executed, measured, and reported, while aligning tightly with business goals and supply chain strategy.

The ideal candidate must have strong cross-functional leadership experience, an operational background, project management skills, and the ability to communicate technical needs to Product and Operational teams alike.

• Project Execution & Governance:
  Lead strategic initiatives from end to end—scoping, launch, execution, performance measurement, and reporting—ensuring alignment with company priorities.


• Stakeholder Partnership:
  Collaborate with the C-suite and senior executives to shape the Returns offering in  support of business growth and improving operational efficiency.


• Technical & Business Translation:
  Work closely with developers to translate business needs into technical requirements, ensuring clear communication and successful delivery of solutions.


• Process Innovation:
  Drive improvements in reverse logistics and Returns processes by identifying operational gaps, soliciting customer feedback, and creating scalable, customer-centric solutions.


• Data-Driven Decision Making:
  Build and present basic ROI analyses for all proposed and active projects, supporting investment decisions with data and clear business cases.


• Analytics & Technology Enablement:
  Leverage advanced analytics and digital tools to enhance project visibility, performance tracking, and exception management.


• Cross-functional Leadership:
  Mentor and guide diverse project teams, including logistics, procurement, operations, and analytics professionals, fostering collaboration and accountability.


• Business Development Support:
  Contribute to proposal writing, opportunity analysis, and thought leadership efforts that promote innovation and industry relevance.


• Strategic Problem Solving:
  Address enterprise-wide logistics challenges including shifting scopes of work, capacity constraints, and process inefficiencies through structured and creative approaches.