Senior Manager, Site Reliability Engineering

Key Responsibilities

Capacity Ingestion and
Management:

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Supports
team members designing and architecting infrastructure and/or service, sharing
guidance on practices and terms for reliability and functionality.

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Supervises
team members and provides direction to ensure accurate forecasting of demands
for infrastructure and response to capacity needs, ensuring systems have
sufficient resources to handle current and future workloads and identifying
resource gaps.

-      
Maintains
a collaborative relationship with the software development team to develop
infrastructures, ensuring features are reliable and scalable according to
deployment requirements.

-      
Implements
expectations for identifying opportunities for prototyping and manages
prototyping initiatives (e.g., testing new applications or infrastructures,
assisting in onboarding) to explore novel approaches.

Incident and Service
Lifecycle Management:

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Monitors
data collection, triage, technical analysis, and redirection, ensuring team
members maintain and optimize operations and infrastructure reliability.

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Provides
support to team members monitoring services, ensuring they maintain up-to-date
knowledge of performance and document their condition.

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Leverages
advanced knowledge to aid team members in performing incident response, root
cause analyses, and/or maintenance on assigned services (e.g., software
installs, version upgrades, security updates, backup and recovery).

-      
Monitors
comprehensive health and performance reporting and ensures team members take
appropriate actions based on trends in data.

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Ensures
team members adhere to procedures when performing provisioning to support
infrastructure, applications, and services.

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Encourages
team members to experiment with new approaches for and perform decommissioning
(e.g., shutting down servers, removing data from databases) to remove objects
that are no longer needed.

Automation:

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Implements
standards for identifying and recommending opportunities for automation and
assesses potential benefits to enhance operational efficiency.

-      
Takes a
proactive role in reviewing and offering feedback on design, automation tools,
or scripts, acting as a leader during implementation.

-      
Shares
strategies for conducting testing on automations to ensure they perform tasks
correctly and produce expected results.

Technical Communication and
Guidance:

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Reviews
and provides feedback on release notes and ensures team members communicate
comprehensive information about the scale, capacity, security, performance
attributes, and requirements of services and technology with customers and
immediate and related teams.

-      
Proactively
anticipates and articulates the potential impact of infrastructure, feature,
and tool changes, considering their impact across team operations.

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Serves
as a resource to team members on what information to communicate and how to
communicate.

Troubleshooting and
Resolution:

-       Serves as a senior
management escalation point for incidents and complex issues arising within
Oracle services.

-       Monitors the resolution of
technical issues spanning multiple services, ensuring effective investigation
and debugging techniques are leveraged to achieve SLOs (service level
objectives).

-       Shares expectations for
documenting incidents performing root cause analyses, guiding team members to
capture essential information for analysis and future reference.

-       Implements guidelines for
post-mortem procedures to prevent incident reoccurrence.

-       Ensures team members adhere
to service level agreements (SLAs) made with customers.

Innovation and Improvement:

-       Sets expectations for
conducting experiments and evaluating cutting-edge tools and technologies to
optimize infrastructure performance and reliability, taking proactive steps to
adhere to security standards.

-       Manages and contributes to
the prioritization of initiatives to improve performance bottlenecks and
deployments, ensuring efficient resource usage, speed, and scalability.

-       Implements standards for
developing and maintaining knowledge of site reliability trends and sharing
valuable insights and information with team members, management, and beyond to
promote innovative building, testing, deploying, and running services.

-       Leverages analyses and data
from teams to contribute to business development decisions (e.g., design
changes).

Core Responsibilities

Planning & Execution:

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Manages
multiple medium- to large-scale projects or initiatives across teams, ensuring
timelines, deliverables, and budgets when applicable are monitored and met.
Provides direction to teams on project work, setting priorities, and aligning with
business needs. Guides teams on adjusting plans to accommodate resource or
timeline changes.

Collaboration &
Partnership:

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Drives
cross-functional partnerships to align expectations and shared objectives
across multiple teams. Coaches team members to develop strategic relationships
with business leaders, stakeholders, and external partners to foster
collaboration and long-term success. Promotes inclusivity by actively seeking
and listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving:

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Provides
direction to multiple teams on addressing complex operational and/or technical
issues as well as providing guidance on analyzing complex data and/or
information to identify solutions. Reviews and provides insights into unresolved
or critical issues, helping the team to identify potential solutions.

Continuous Learning:

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Models
engaging in continuous learning to deepen expertise and stay ahead of industry
trends, integrating best practices into strategic planning. Leverages feedback
to drive personal and team skill improvements. Identifies skill gaps across
teams, and empowers team members to pursue learning and knowledge sharing
opportunities that build their expertise in new areas and coaches them to apply
learnings to advance the organization.

Continuous Improvement:

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Drives
team to collaborate on, develop, and implement ideas to increase the efficiency
and effectiveness of processes, protocols, and workflows within and across
teams, providing oversight. Guides team to adopt new ideas for alternative
approaches and methods and encourages feedback for continued improvement.

Performance and Development:

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Drives
performance across teams by providing feedback and coaching in alignment with
performance management processes, guidelines, and expectations. Discusses
development goals with team members, shares opportunities to facilitate career
development, and ensures individual goals are aligned with broader
organizational goals. Develops and manages talent acquisition pipeline by
leading candidate interviews, monitoring promotion eligibility, and/or
orchestrating talent resources.