Senior Manager, Tech Communications

The ideal candidate will excel at building rapport with engineering leaders and media, translating complex technical information into accessible and compelling narratives. 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Experience in technology communications. Exceptional written and verbal communication skills, with the ability to convey complex financial concepts to various audiences. Strong leadership, cross-functional collaboration, and executive stakeholder management skills. Experience working with executives and in collaborative environments. Track record of supporting successful thought leadership and external storytelling campaigns. Understanding of agentic AI and intelligent commerce systems. Familiarity with regulatory and ethical considerations in AI. Lead complex communication projects and campaigns, ensuring alignment with business objectives. Develop and execute advanced communication strategies to enhance brand visibility and reputation. Collaborate with senior leadership to identify communication opportunities and challenges. Implement best practices for communication management and reporting. Ensure compliance with relevant regulations and standards in all communication efforts. Provide mentorship and technical guidance to the communications team. Develop, drive, and evaluate key PR strategies and programs. Prepare news and launch activities, including coordinating media interviews, tours, and events, as well as generating releases, presentations, and other materials as appropriate. Collaborate with technical teams to identify noteworthy technological developments and transform their work into engaging stories that demonstrate how these innovations benefit customers, merchants, and the industry Work closely with external agencies and partners to scale storytelling efforts, manage deliverables, and ensure message consistency across channels. Report on the impact of external communications and optimize future initiatives based on performance data and industry benchmarks. Track and analyze the effectiveness of communications efforts and provide regular reports to leadership. Build and manage partnerships with AI vendors, fintech platforms, and commerce technology providers.