Senior Manager Technology - Integration Support

· Installation, configuration, deployment, administration and monitoring of IBM API Connect in Cloud and On Prem VMs. · Monitor the health of the IBM API Connect environment to ensure performance and availability of APIs. · Participate, and lead as necessary, in incident resolution calls when needed to assist root cause analysis of issues. · Analyze logs to identify problems within the IBM API Connect environment. · Configure and implement backup and restoration of IBM API Connect subsystems. · Backup and restore IBM API Connect configuration data. · Maintain CI/CD pipeline for building and deploying APIs in IBM API Connect · Use the API Management Portal to manage the lifecycle of APIs across multiple API Catalogs. · Consumer maintenance including creating users, groups and roles, and security configurations. · Make IBM API Connect Developer Portal changes using the administrative menus to affect the portal configuration and Drupal themes as well as perform some look and feel content changes. · Enabling the third party tools like elastic to capture the analytics events for customer dash boards · Splunk data platform expertism with advance search queries construction and monitoring and alerting setup for failures · Configure the security of the IBM API Connect product using TLS Profiles and native oAtuh2 mechanisms to ensure a secure operating environment. · Apply product maintenance patches, interim releases, upgrades as required. · Deliver technical architecture related information, support technical discovery sessions, assist architect/ team lead as required, and respond to architecture, infrastructure, and security questions as required. · Good in hardware specifications, networking requirements, and storage sizing for IBM API Connect.

· Interact with IBM Technical Support and IBM Technical Sales as required to verify, discuss, and close issues or questions that arise.

• Lead and manage the MGN Pak - Middleware & Platforms team, ensuring efficient operations and performance.
• Oversee the installation, configuration, and administration of IBM API Connect, including on-prem VMs and cloud environments.
• Monitor API performance and availability, ensuring optimal health and responsiveness.
• Lead incident resolution calls, providing expertise and guidance for root cause analysis.
• Analyze logs and identify issues within the IBM API Connect environment, implementing effective solutions.
• Maintain the CI/CD pipeline for API deployment and management, ensuring a seamless development process.
• Manage API lifecycles using the API Management Portal, across multiple API Catalogs.
• Implement security measures, including TLS Profiles and oAuth2 mechanisms, to secure the IBM API Connect environment.
• Interact with IBM Technical Support and Sales teams, representing the organization and resolving technical queries.
• Provide technical architecture insights, assist in discovery sessions, and respond to architecture and security questions.

• Extensive experience with IBM API Connect and middleware technologies, with a proven track record of successful implementations.
• Strong leadership and management skills, with the ability to lead and motivate a team of professionals.
• Expertise in API management, including API lifecycle management, security, and performance optimization.
• Proficiency in CI/CD practices and tools, with the ability to maintain and improve the pipeline.
• Excellent problem-solving and analytical skills, with a methodical approach to identifying and resolving issues.
• Strong communication and collaboration skills, with the ability to interact effectively with internal and external stakeholders.
• A deep understanding of security best practices and the ability to implement and maintain secure environments.
• Experience with IBM Technical Support and Sales processes, including issue resolution and technical discussions.
• Familiarity with hardware specifications, networking requirements, and storage sizing for IBM API Connect.
• A proactive and results-driven approach, with a commitment to delivering high-quality solutions and services.