Senior Manager, Workplace Management

JOB SUMMARY 

The Senior Manager, Workplace Management is leading and managing all aspects of building operations at the new, state of the art Marriott International Headquarters including all ancillary facilities and support services.  Departmental oversight includes Engineering, Housekeeping, Contracted Services, and Business Services, as well as other physical building-related functions.  

This role will also take on project management responsibility for any special projects that arise for the Workplace Management function as needed, in partnership with the Vice President, Workplace Management and their senior leadership stakeholders. 

CANDIDATE PROFILE   

Education and Experience 

• Four-year college degree or equivalent experience 

• Previous experience in a facilities management position  

• Minimum of five years of supervisory and management experience related to engineering or corporate facilities or related area 

• Experience managing budgets  

• Must possess a working knowledge of janitorial equipment, supplies and materials utilized on various surfaces. 

Skills & Competencies 

• Excellent verbal and written communication skills 

• Excellent leadership, team building and training abilities 

• Proficient technical computer knowledge 

• Ability to meet the physical demands for successfully performing the essential functions of the position to include moving heavy items 

• Ability to provide administrative and professional leadership 

• Ability to analyze problems, identify alternative solutions, and forecast the consequences of proposed actions 

• Ability to recommend and implement goals, objectives, and best practices in support of effective departmental operation 

CORE WORK ACTIVITIES 

Managing Day-to-day Operational Aspects of MI HQ Campus: 

• Manage and coordinate all staff operations including administrations, engineering, construction, and service contracts including direct supervision of the maintenance and administrative staff for the MI Headquarters building 

• Solicit bids from contractors for work performed in the MI Headquarters building and award contracts in compliance with existing procedures and policies 

• Monitor building operating and energy management systems for efficiency and cost savings while maintaining optimum environmental conditions at the MI Headquarters building 

• Review and evaluate property performance on a continuing basis for MI Headquarters 

• Conduct proactive and timely/routine inspections of MI Headquarters building, grounds, and garage on an ongoing basis to determine efficiency and effectiveness of personnel and outside service contractors.  Identify and initiate necessary repairs or maintenance required to maintain a high-quality appearance and condition 

• Maintain positive relationships with all ownership representatives, tenant representatives, and staff to ensure management and operating efficiency at MI Headquarters 

• Review monthly financial and occupancy reports for the MI Headquarters building to ensure operations are within established budget and within forecast 

• Analyze period actual financial results against budget, and report variances to department managers and Vice President of Workplace Management. Identify and recommend corrective action steps as necessary.  

• Drive continuous improvement for sustainable MI Headquarters operations including waste stream efforts, Energy Star measuring, maintaining LEED and Fitwel designations, IAQ, etc. 

• Work with business leaders, and Workplace Management team members to continue to leverage operational solutions and efficiencies to enhance the associate experience, while working with design and brand teams to ensure the Marriott brand is pulled through the entire physical experience. 

• Partner with Workplace Management leadership to facilitate key operational programming (such as digital mail, records management, and space champion program) 

• Review contracts against proposals/estimates and sign if appropriate or submit to the Vice President of Workplace Management for signature approval if higher signature limit is required.  Review /approve invoices for payment and ensure compliance with contract terms. 

• Assemble and deliver to Workplace Management leadership a report weekly, detailing inspections, rounds, deficiencies found with recommended remediation, including items such as furniture resetting, janitorial, maintenance, and fitness recommendations for the building. 

• Initiate monthly operational meetings / reviews with key partners and third-party vendors as well as quarterly business reviews including the Vice President of Workplace Management 

• Proactive communication to ensure Vice President of Workplace Management is aligned and aware of key opportunities and challenges 

Ensuring Exceptional Customer Service 

• Interface with all MIHQ departments on matters relating to building maintenance needs to ensure clients satisfaction. 

• Focuses on improving service performance. 

• Sets expectations and holds Workplace Management leadership teams accountable for demonstrating desired service behaviors. 

• Empowers employees to provide excellent associate and visitor service. 

Conducting Human Resources Activities 

• Oversee the supervision of associates which includes work allocation, training, and problem resolution. 

• Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner. 

• Assists in hiring team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation. 

• Ensures that regular on-going communication takes place to communicate daily operations activities, set expectations and create awareness of business objectives. 

• Ensures employees are treated fairly and equitably.