Senior Manager-Maintenance Services

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices in Caguas, PR, Boston, MA & San Francisco, CA and we serve life sciences clients in six global markets: United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada, and South America.

Responsibilities:

1. Primary contact for all administered situations HR, Finance & Procurement.

2. Performs all functions listed below with minimum or no supervision.

3. Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment and skill of personnel.

4. Monitor work areas and examine tools and equipment to detect unsafe conditions or violations of procedures or safety rules.

5. Monitor employees' work levels and review work performance.

6. Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.

7. Involved in both strategic planning and day-to-day operations, particularly in relation to buildings and premises including procurement, budget administration and contract management.

8. Develops a Reliability focused culture by applying Preventive, Predictive, and Conditioned Based Maintenance to Assets. Fosters application of FMECA and RCA in critical equipment.

9. Requisition materials and supplies, such as tools, equipment, and replacement parts.

10. Provide technical support and advice to assure that operational activities are performed in compliance with corporate/government policies and regulations in a cost-effective way and within the timelines established by the customer.

11. Exhibit a customer-oriented behavior, by clearly understanding customers’ needs and expectations, and

anticipating possible barriers or obstacles that may impact the project(s) adversely and communicating these on a timely manner.

12. Manage technical issues/problems appropriately and efficiently.

13. Guarantee top quality of services provided to client by reviewing work performed, documentation submitted,

get hold of client feedback and monitoring project status vs. client requirements.

14. Issue Performance Review Report to employees under his/her supervision and monitor the process below direct report.

15. Create/develop customer relations and new business opportunities.

16. Promote excellent relationship with Mentor clients, encouraging an open dialog and trustful communication

between both parties demonstrating a professional conduct at all times and proudly represent Mentor at all levels and places.

17. Alerts management when problems are identified and make recommendations for improvements.

18. Must be a team player committed to developing and working in a quality environment.

19. Complies with MENTOR’s administrative requirements timely and consistently in areas such as: weekly reports, updating of CV’s, yearly updates of medical/training records, attendance to work, etc.

20. Other duties as assigned by manager, upper management or by the client.

•  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice

Qualifications Requirements/Knowledge/Education/Skills:

• Bachelor’s Degree Engineering, Science or related fields highly preferred
• Advanced degree in Engineering plus and equivalent combination of education and experience will be considered.
• 8+ years of hands-on facilities management and maintenance operations experience.
• Experience in pharmaceutical, medical device, biotechnology, and/or consumer industry facility and equipment layout, installation and calibration.
• Previous experience with utilities, engineering, maintenance, computerized systems and validation activities in a GMP environment is required.
• Experience maintaining building and facility support equipment, monitoring facilities equipment and systems to ensure 
• proper operation within guidelines/specifications and reporting performance on a regular basis to management and peers.
• Experience working on cross functional teams to obtain project deliverables.
• Experience in health, safety and compliance standards.
• Experience with systems investigation and root cause analysis tools
• Experience with a CMMS or asset preventive maintenance program.
• Knowledge on Project Management.
• Experience with emergency response management.
• Strong operational experience and experience of dealing in a challenging environment. 
• Demonstrated experience working within scopes of work/performance work statements.
• Demonstrated experience developing, managing, and hiring various skilled trade roles.
• Demonstrated ability to manage contractors and projects to sustain facility capabilities.
• Demonstrated management and leadership ability and experience developing teams and mentoring staff members.
• Computer literate in Microsoft Outlook, Excel and Word; MS Project is a plus.
• Ability to climb ladders, work in confined spaces, and work on steep and uneven ground.
• Working knowledge of scientific and engineering principles.
• Knowledge of and experience with mechanical, electrical, HVAC, boilers, steam, electrical, plumbing, controls, and life safety systems.
• Excellent communications skills to explain information and influence others to secure successful implementation of Facilities and Engineering programs and directives as assigned.
• Able to build and manage a team as well as train entry-level personnel.
• Customer service mindset.
• Strong customer focus and results orientation
• Vendor management selection and management experience.

Physical Requirements and Working Environment:

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel, or operate equipments, tools, or controls. The employee frequently is required to stand, walk, talk, or hear; sit; climb or balance, stoop, kneel, crouch or crawl; and smell. The employee may lift and/or move up to 25-35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
• He / she may frequently work inside weather conditions, near moving mechanical parts, exposed to wet and or humid conditions, and an odorous atmosphere, may be exposed to fumes and the risk of electrical shock ,and occasionally work on ladders in high places, in small spaces, such as lift/metering stations, manholes, tanks and wet wells. The noise level in the work environment is usually moderately loud.

Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley.

Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.